Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Эта тема была закрыта и архивирована. Если вам нужна помощь, задайте новый вопрос.

I can't log in to my bank account

  • 8 ответов
  • 2 имеют эту проблему
  • 781 просмотр
  • Последний ответ от Andrew

more options

I get the message

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Every time I try to log in to my account. All other sites appear to work correctly.

This happened this week, what is going on with Firefox? I can log in to my bank account from another browser. I have version 70.0.1 (64 bit).

Выбранное решение

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Прочитайте этот ответ в контексте 👍 1

Все ответы (8)

more options

Выбранное решение

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Clearing cookies for the site worked.

more options

Glad to help. Safe Surfing.

more options

I am also getting the message

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

This happens AFTER I log in to my account, when I try to look at my account balance or make a payment - or even when I try to log out. Interestingly it does not happen if I want to check something that requires a new tab to be opened. That works ok.

All other sites are working correctly.

My bank says it is most like an incompatibility with the latest version of Firefox - and can only offer the option to uninstall and reinstall Firefox or use another browser. (I have a back-up browser which does function properly.) I am running Firefox 75.0 on Windows 7 Professional - I have some work programs that don't work with more recent Windows versions. The last time I was able to use my internet banking through Firefox was 7th April.

more options

lionladysf

Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

more options

I did that - and this was the only question that came anywhere near describing my problem - which is too complicated to put into a single sentence.

that's why I gave you my system details.

more options

Please create a new question.

more options

Create one thread and only one thread for each subject or Mozilla product you need help with.

Do not re-use existing threads started by others, even if they are seemingly on the same subject. Ask a new question instead.

Create a new question here: /questions/new

More info: Mozilla Support rules and guidelines

Thread locked