Недавние ответы в Firefox sync not syncing. Getting errors in logshttps://support.mozilla.org/ru/questions/12725582019-11-25T13:08:51-08:00This issue has been resolved, so I'm locking this thread.
Bug 1595298 - Firefox sync no longer work2019-11-25T13:08:51-08:00cor-elhttps://support.mozilla.org/ru/questions/1272558#answer-1269000<p>This issue has been resolved, so I'm locking this thread.
</p>
<ul><li><a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1595298" rel="nofollow">Bug 1595298</a> - Firefox sync no longer working, log shows ServerMaintenance?
</li></ul>mannysjohal said
Wiped my windows last night and after reinstalling windows and installing firefox2019-11-24T19:21:56-08:00ahhour1999https://support.mozilla.org/ru/questions/1272558#answer-1268836<p><em>mannysjohal <a href="#question-1272558" rel="nofollow">said</a></em>
</p>
<blockquote>
Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing.
1573234725723 Sync.LogManager DEBUG Flushing file log
1573234725724 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1573234725739 Sync.LogManager DEBUG Log cleanup threshold time: 1572370725739
1573234725743 Sync.LogManager DEBUG Done deleting files.
1573234738871 FirefoxAccounts INFO Polling device commands.
1573234738871 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop
1573234738871 Sync.Service INFO Starting sync at 2019-11-08 17:38:58 in browser session PU39WdOcpfXG
1573234738871 Sync.Service DEBUG In sync: should login.
1573234738871 Sync.Service INFO User logged in successfully - verifying login.
1573234738872 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys
1573234738872 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance =&gt; success.status_ok
1573234738872 Sync.Status DEBUG Status.service: error.login.failed =&gt; error.login.failed
1573234738872 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok
1573234738874 Services.Common.RESTRequest DEBUG GET request to <a href="https://api.accounts.firefox.com/v1/account/device/commands?index=0" rel="nofollow">https://api.accounts.firefox.com/v1/account/device/commands?index=0</a>
1573234739084 Services.Common.RESTRequest DEBUG GET <a href="https://api.accounts.firefox.com/v1/account/device/commands?index=0" rel="nofollow">https://api.accounts.firefox.com/v1/account/device/commands?index=0</a> 200
1573234739084 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK
1573234739085 Hawk DEBUG Clock offset vs <a href="https://api.accounts.firefox.com/v1:" rel="nofollow">https://api.accounts.firefox.com/v1:</a> -84
1573234739419 Sync.Resource DEBUG GET fail 503 <a href="https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections" rel="nofollow">https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections</a>
1573234739419 Sync.Resource WARN GET request to <a href="https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections" rel="nofollow">https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections</a> failed with status 503
1573234739420 Sync.Status DEBUG Status.login: success.status_ok =&gt; error.login.reason.server
1573234739420 Sync.Status DEBUG Status.service: error.login.failed =&gt; error.login.failed
1573234739420 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server =&gt; error.sync.reason.serverMaintenance
1573234739421 Sync.Status DEBUG Status.service: error.login.failed =&gt; error.login.failed
1573234739421 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms
1573234739422 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573238339422
1573234739423 Sync.ErrorHandler ERROR Sync encountered a login error
1573234739423 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1573234739425 Sync.SyncScheduler DEBUG Next sync in 3742910.1557205166 ms. (why=schedule)
1573234739428 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15
1573234739428 Sync.Service DEBUG Not syncing: login returned false.
</blockquote>Everything back to normal across all of my devices as well.
I hope that Mozilla makes a statement o2019-11-11T12:14:04-08:00skippyboscohttps://support.mozilla.org/ru/questions/1272558#answer-1266149<p>Everything back to normal across all of my devices as well.
</p><p>I hope that Mozilla makes a statement of some kind of what the server issues were.
</p><p>Is there a published "maintenance" schedule somewhere?
</p>Same for me:
Iphone FF -> OK
Iphone Lockwise -> OK
Lapotop -> OK
PC -> OK
.......
2019-11-11T02:30:44-08:00steevekohlerhttps://support.mozilla.org/ru/questions/1272558#answer-1266073<p>Same for me:
Iphone FF -&gt; OK
Iphone Lockwise -&gt; OK
Lapotop -&gt; OK
PC -&gt; OK
.......
</p>After a few days of failure, "FF Sync" works for me again. Without any intervention on my part. On a2019-11-10T21:28:56-08:00faohttps://support.mozilla.org/ru/questions/1272558#answer-1266006<p>After a few days of failure, "FF Sync" works for me again. Without any intervention on my part. On all devices...
</p>I have the same issue since a few days. I added some snippets of the error messages in the logs:
1572019-11-10T18:14:43-08:00johanoreelhttps://support.mozilla.org/ru/questions/1272558#answer-1265962<p>I have the same issue since a few days. I added some snippets of the error messages in the logs:
</p><p>1573399212042 Sync.BrowserIDManager DEBUG _findCluster returning <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/</a>
1573399212042 Sync.BrowserIDManager DEBUG Cluster value = <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/</a>
1573399212042 Sync.BrowserIDManager DEBUG Setting cluster to <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/</a>
1573399212042 Sync.Service DEBUG Caching URLs under storage user base: <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/</a>
1573399212045 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1573399212619 Sync.Resource DEBUG GET fail 503 <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections</a>
1573399212619 Sync.Resource WARN GET request to <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections</a> failed with status 503
1573399212620 Sync.Status DEBUG Status.login: success.login =&gt; error.login.reason.server
1573399212620 Sync.Status DEBUG Status.service: success.status_ok =&gt; error.login.failed
1573399212620 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573399212620 Sync.Status DEBUG Status.login: error.login.reason.server =&gt; error.sync.reason.serverMaintenance
1573399212620 Sync.Status DEBUG Status.service: error.login.failed =&gt; error.login.failed
1573399212621 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms
1573399212621 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573402812621
1573399212621 Sync.ErrorHandler ERROR Sync encountered a login error
1573399212622 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1573399212623 Sync.SyncScheduler DEBUG Next sync in 4056269.9884803263 ms. (why=schedule)
1573399212626 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15
1573399212627 Sync.Service DEBUG Not syncing: login returned false.
</p><p><br>
</p><p>1573395375600 Sync.Status DEBUG Status.service: success.status_ok =&gt; error.login.failed
1573395375600 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573395375600 Sync.Status DEBUG Status.login: error.login.reason.server =&gt; error.sync.reason.serverMaintenance
1573395375600 Sync.Status DEBUG Status.service: error.login.failed =&gt; error.login.failed
1573395375600 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms
1573395375600 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573398975600
1573395375601 Sync.ErrorHandler ERROR Sync encountered a login error
1573395375601 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1573395375601 Sync.SyncScheduler DEBUG Next sync in 3975669.6996532283 ms. (why=schedule)
1573395375603 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15
1573395375604 Sync.Service DEBUG Not syncing: login returned false.
</p><p><br>
</p><p><br>
1573300212623 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:69:5) JS Stack trace: LockException@util.js:69:5
throwLockException@util.js:155:11
WrappedLock@util.js:169:15
WrappedCatch@util.js:140:27
login@service.js:995:66
sync/&lt;@service.js:1275:26
WrappedCatch@util.js:140:27
sync@service.js:1283:7
1573300212624 Sync.Service INFO Cannot start sync: already syncing?
</p>GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91793755/info/collections
The 2019-11-10T07:07:45-08:00faohttps://support.mozilla.org/ru/questions/1272558#answer-1265878<p>GET fail 503 <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91793755/info/collections" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91793755/info/collections</a>
</p><p>The problem exists since about 4 days.
Four different devices are affected, all Windows 7 or 10 on FF 70.0.1 (64-Bit)
</p>Count me in:
1573410119722 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services2019-11-10T02:54:52-08:00mfzhttps://support.mozilla.org/ru/questions/1272558#answer-1265836<p>Count me in:
1573410119722 Sync.Resource DEBUG GET fail 503 <a href="https://sync-598-us-west-2.sync.services.mozilla.com/[...]" rel="nofollow">https://sync-598-us-west-2.sync.services.mozilla.com/[...]</a>
1573410119723 Sync.Service WARN Unable to get meta/global. Failing remote setup.
1573410119723 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573410119723 Sync.Status DEBUG Status.login: success.login =&gt; error.sync.reason.serverMaintenance
1573410119723 Sync.Status DEBUG Status.service: success.status_ok =&gt; error.login.failed
</p>cor-el said
If this is lasting a few days already then probably something else is wrong.
Did you 2019-11-10T00:03:40-08:00FFXUSERJRhttps://support.mozilla.org/ru/questions/1272558#answer-1265790<p><em>cor-el <a href="#answer-1265645" rel="nofollow">said</a></em>
</p>
<blockquote>
If this is lasting a few days already then probably something else is wrong.
Did you try to disconnect and reconnect Sync?
<hr>
<p>In case of issues with Sync you can try this:
</p><p>Disconnect from Sync and Reconnect to Sync again.
You can disconnect from Sync via "Options/Preferences -&gt; Sync".
</p><p>Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.
</p><p>Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.
</p><p>If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.
</p><p>You can use the button on the "Help -&gt; Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page.
</p>
<ul><li>Help -&gt; Troubleshooting Information -&gt; Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
</li><li><a href="https://support.mozilla.org/en-US/kb/Profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/Profiles</a>
</li></ul>
</blockquote>
<p>Not sure if these actions on the client would help to resolve a server-side issue? Users report that the issue occurs on different platforms, also Android and iPhone
</p>ich have the problem on 3 connected devices:
1) Iphone IOS with Firefox and Lockwise (fingerprin sec2019-11-09T19:57:41-08:00steevekohlerhttps://support.mozilla.org/ru/questions/1272558#answer-1265736<p>ich have the problem on 3 connected devices:
1) Iphone IOS with Firefox and Lockwise (fingerprin secured)
2) Windows 10 Desktop PC with Forefox 70.0.1 (64-Bit) ( has Masterpassword activaded)
3) Windows SurfacePro4 70.0.0 (64-Bit) (secured my Microsoft face-recognition)
</p><p>My account has 2 factor activated
</p><p>Last syc sucsessfull Log was approx... 10 Day ago
</p><p>Name Größe Zuletzt verändert
Datei:error-sync-1572816917475.txt 14 KB 03.11.2019 22:35:17
Datei:error-sync-1572839820343.txt 14 KB 04.11.2019 04:57:00
Datei:error-sync-1573175922363.txt 8 KB 08.11.2019 02:18:42
Datei:error-sync-1573179930216.txt 8 KB 08.11.2019 03:25:30
Datei:error-sync-1573183704966.txt 8 KB 08.11.2019 04:28:24
.....
</p>If this is lasting a few days already then probably something else is wrong.
Did you try to disconne2019-11-09T04:58:12-08:00cor-elhttps://support.mozilla.org/ru/questions/1272558#answer-1265645<p>If this is lasting a few days already then probably something else is wrong.
</p><p>Did you try to disconnect and reconnect Sync?
</p>
<hr>
<p>In case of issues with Sync you can try this:
</p><p>Disconnect from Sync and Reconnect to Sync again.
You can disconnect from Sync via "Options/Preferences -&gt; Sync".
</p><p>Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.
</p><p>Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.
</p><p>If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.
</p><p>You can use the button on the "Help -&gt; Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page.
</p>
<ul><li>Help -&gt; Troubleshooting Information -&gt; Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
</li><li><a href="https://support.mozilla.org/en-US/kb/Profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/Profiles</a>
</li></ul>cor-el said
so try again tomorrow.
...issue has been present since 2-3 days.
2019-11-08T21:21:05-08:00FFXUSERJRhttps://support.mozilla.org/ru/questions/1272558#answer-1265577<p><em>cor-el <a href="#answer-1265530" rel="nofollow">said</a></em>
</p>
<blockquote>
so try again tomorrow.
</blockquote>
<p>...issue has been present since 2-3 days.
</p>I too see this issue in the error log
"Status.login: error.sync.reason.serverMaintenance => succ2019-11-08T21:19:01-08:00FFXUSERJRhttps://support.mozilla.org/ru/questions/1272558#answer-1265576<p>I too see this issue in the error log
"Status.login: error.sync.reason.serverMaintenance =&gt; success.status_ok"
... and sync does not work anymore on neither iPhone, Win, Linux, Android.
</p><p>But there is no announcement that any of the servers would be down?
</p>The log shows:
1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server => error.s2019-11-08T12:33:21-08:00cor-elhttps://support.mozilla.org/ru/questions/1272558#answer-1265530<p>The log shows:
</p><pre>1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server =&gt; error.sync.reason.serverMaintenance
</pre>
<p>It looks that currently the server is not available, so try again tomorrow.
</p>I'm seeing the same issue. I'm on a similar us-west-2 server, albeit a different number (581 vs 663)2019-11-08T12:17:51-08:00skippyboscohttps://support.mozilla.org/ru/questions/1272558#answer-1265529<p>I'm seeing the same issue. I'm on a similar us-west-2 server, albeit a different number (581 vs 663)
</p><p>GET fail 503 <a href="https://sync-581-us-west-2.sync.services.mozilla.com/1.5/89973009/storage/meta/global" rel="nofollow">https://sync-581-us-west-2.sync.services.mozilla.com/1.5/89973009/storage/meta/global</a>
</p>