X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Can't watch BBC News videos

Размещено

Hi, Can anyone help? Videos, within BBC News stories, interminably stall on the red rotating circle. (see image) IE works just fine. The problem is confined to Firefox. This seems to be an ongoing issue, but no online advice I've seen helps! Their site http://news.bbc.co.uk/2/hi/help/3681938.stm says I must "enable Java" But this site https://java.com/en/download/help/enable_browser.xml says "Please note the below instructions work only for Firefox browser version below 52. Firefox has removed NPAPI plugin support, and therefore Java Plugin cannot be enabled in Firefox browser version 52 and above."

So, does anyone have a solution please?

Hi, Can anyone help? Videos, within BBC News stories, interminably stall on the red rotating circle. (see image) IE works just fine. The problem is confined to Firefox. This seems to be an ongoing issue, but no online advice I've seen helps! Their site http://news.bbc.co.uk/2/hi/help/3681938.stm says I must "enable Java" But this site https://java.com/en/download/help/enable_browser.xml says "Please note the below instructions work only for Firefox browser version below 52. Firefox has removed NPAPI plugin support, and therefore Java Plugin cannot be enabled in Firefox browser version 52 and above." So, does anyone have a solution please?
Приложенные скриншоты
Цитата

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 32.0 r0

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

Дополнительная информация

Dinushi Dhananjani
  • Top 25 Contributor
4 решений 193 ответов
Размещено

You can reload web page and bypass the cache to refresh possibly outdated or corrupted files.

   Hold down the Shift key and 

left-click the Reload button

   Press "Ctrl + F5" or press 

"Ctrl + Shift + R" (Windows,Linux)

   Press "Command + Shift + R" (Mac) 

Clear the cache and remove cookies

only from websites that cause problems.


   Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" 

"Remove Cookies" from sites causing problems:

   Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" 

Start Firefox in Safe Mode

to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) 

or if hardware acceleration is causing the problem.

   Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
   Do NOT click the Reset button on the Safe Mode start window 
   https://support.mozilla.org/kb/Safe+Mode
   https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can reload web page and bypass the cache to refresh possibly outdated or corrupted files. Hold down the Shift key and left-click the Reload button Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance Do NOT click the Reset button on the Safe Mode start window https://support.mozilla.org/kb/Safe+Mode https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Помогла ли вам это? 0
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.