X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Crash bc I am unable to remove synched history from app

Размещено

Android App was freezing and crashing on Home Depot page.

I disconnected the synched phone, cleared storage and cache, and uninstalled the app.

I then reinstalled the app, and reconnected to my account. Synch was successful.

HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF.

When I access the Home Depot page, the app still freezes.

On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF.

Help!

Android App was freezing and crashing on Home Depot page. I disconnected the synched phone, cleared storage and cache, and uninstalled the app. I then reinstalled the app, and reconnected to my account. Synch was successful. HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF. When I access the Home Depot page, the app still freezes. On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF. Help!

Изменено thlew

Выбранное решение

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Прочитайте этот ответ в контексте 0
Цитата

Дополнительные сведения о системе

Установленные плагины

none

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Дополнительная информация

jscher2000
  • Top 10 Contributor
8758 решений 71658 ответов
Размещено

Hi thlew, you can remove a history item on Firefox for Android using the long press menu:

  • tap the address bar to show the sliding panels
  • switch to the History panel
  • long press the item you want to remove until a menu appears
  • tap Remove

As for why the page freezes, I do not know. Based on your report, I'm not inclined to visit!

Hi thlew, you can remove a history item on Firefox for Android using the long press menu: * tap the address bar to show the sliding panels * switch to the History panel * long press the item you want to remove until a menu appears * tap Remove As for why the page freezes, I do not know. Based on your report, I'm not inclined to visit!
Помогла ли вам это? 0
Цитата
Размещено

Задавший вопрос

Oddly, the Remove option does not appear for the two history items under that device. All of the other options display.

Remove does appear for every history item under the other two devices.

Oddly, the Remove option does not appear for the two history items under that device. All of the other options display. Remove does appear for every history item under the other two devices.
Помогла ли вам это?
Цитата
jscher2000
  • Top 10 Contributor
8758 решений 71658 ответов
Размещено

I just realized I don't have multiple devices sync'ing history, so I am not familiar with any quirks involved there.

It seems that history of disconnected devices should disappear at some point, but I don't know how to trigger that.

I just realized I don't have multiple devices sync'ing ''history'', so I am not familiar with any quirks involved there. It seems that history of disconnected devices should disappear at some point, but I don't know how to trigger that.
Помогла ли вам это?
Цитата
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 решений 40227 ответов
Размещено

Полезный ответ

I have no experience with Mobile Firefox (for smartphones) and Sync, but my understanding of Sync is that changing the Password for a Firefox Account will clear all user data from the Sync server.

Then as each device is connected back to Sync with the new Password data will be sent to the Sync server afresh. A Password change is not supposed to affect data on a particular device; either Mobile or Desktop / Laptop.

I have no experience with Mobile Firefox (for smartphones) and Sync, but my understanding of Sync is that changing the Password for a Firefox Account will clear all user data from the Sync server. Then as each device is connected back to Sync with the new Password data will be sent to the Sync server afresh. A Password change is not supposed to affect data on a particular device; either Mobile or Desktop / Laptop.
Помогла ли вам это? 1
Цитата
Размещено

Задавший вопрос

It worked, thank you!

It took about five tries. Cleared history, cache etc. from my desktop, did same on phone, and disconnected both. Reconnected.

Lather, rinse, repeated five times, and it finally worked.

Singled phone is synched.. .but it doesn't show in my synched devices, but what the heck, it works!

It worked, thank you! It took about five tries. Cleared history, cache etc. from my desktop, did same on phone, and disconnected both. Reconnected. Lather, rinse, repeated five times, and it finally worked. Singled phone is synched.. .but it doesn't show in my synched devices, but what the heck, it works!
Помогла ли вам это?
Цитата
Seburo
  • Top 10 Contributor
  • Moderator
796 решений 5880 ответов
Размещено

Выбранное решение

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution. Thank you for contacting Mozilla Support.
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.