X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Windows 10 updated, now thunderbird wants me to create account which I have had for years, how to fix

Размещено

Running Windows 10. An auto update of windows 10 occurred. When I rebooted and started Thunderbird, it asked me to create an account. I dilled in the requested info and restarted Thunderbird. It retrieved new mail but all other old/saved mail not visible. Rebooted. Thunderbird again asked for the account info. What's wrong. I have been using Thunderbird for years

Running Windows 10. An auto update of windows 10 occurred. When I rebooted and started Thunderbird, it asked me to create an account. I dilled in the requested info and restarted Thunderbird. It retrieved new mail but all other old/saved mail not visible. Rebooted. Thunderbird again asked for the account info. What's wrong. I have been using Thunderbird for years

Выбранное решение

So this is just a matter of using the profile manager to use the correct profile.

SO using the about profiles, click to "create a new profile". Call it what you want.Choose a profile and select your old profile folder (the one in C:\Users\lvdsb\AppData\Roaming\Thunderbird\Profiles)

Out of interest, Is there anything at all in the C:\Users\TEMP\ location (I am trying to figure out just how such a location could be selected)

Прочитайте этот ответ в контексте 0
Цитата

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362

Дополнительная информация

Toad-Hall
  • Top 10 Contributor
1792 решений 12054 ответов
Размещено

What version of Thunderbird are you using ?

How many profile name folder do you have in the 'Profiles' folder: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles folder 'profile name' folders by default are usually called 'xxxxxxxx.default' where the x's are letters and numbers.

click on each 'profile name' folder in turn to see contents. click on 'Mail' folder to see pop and Local Folders mail account. Click on mail account folder to see files. Make sure you have the View > Details option and 'Size' column header visible. This will help you to see what is contained in each profile name folder. The one with largest file sizes is likely to be the one with old emails.


In Thunderbird Help > TRoubleshooting Information bottom of Application Basics section...click on 'about:profiles' You should see a list of those profiles. look for the one with correct profile name below that profile, click on 'Set as default profile' click on 'Launch profile in a new browser' - it actually opens in a new window. Now close the original Thunderbird window.

What version of Thunderbird are you using ? How many profile name folder do you have in the 'Profiles' folder: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\'''Profiles '''folder 'profile name' folders by default are usually called 'xxxxxxxx.default' where the x's are letters and numbers. click on each 'profile name' folder in turn to see contents. click on 'Mail' folder to see pop and Local Folders mail account. Click on mail account folder to see files. Make sure you have the View > Details option and 'Size' column header visible. This will help you to see what is contained in each profile name folder. The one with largest file sizes is likely to be the one with old emails. In Thunderbird Help > TRoubleshooting Information bottom of Application Basics section...click on 'about:profiles' You should see a list of those profiles. look for the one with correct profile name below that profile, click on 'Set as default profile' click on 'Launch profile in a new browser' - it actually opens in a new window. Now close the original Thunderbird window.
Помогла ли вам это?
Цитата
Toad-Hall
  • Top 10 Contributor
1792 решений 12054 ответов
Размещено

re : When I rebooted and started Thunderbird, it asked me to create an account.

That is because for some reason, Thunderbird has created a new profile. New profile is empty so asks for you to create an account. This might be because it has lost track of old profile or another reason.

It is important to understand what version of Thunderbird you are using. Thunderbird now produces two versions for Windows OS.

Windows OS 32 bit computer can only use a Thunderbird windows32bit version.

Windows OS 64 bit computer can use a Thunderbird windows32bit version or a Thunderbird windows64bit version.

What are you using ? Is it a Thunderbird windows32bit version 68.1.2 ? Or is it a Thunderbird windows64bit version 68.1.2 ?

Did a thunderbird update occur or was it only a Windows OS update?

re : ''When I rebooted and started Thunderbird, it asked me to create an account.'' That is because for some reason, Thunderbird has created a new profile. New profile is empty so asks for you to create an account. This might be because it has lost track of old profile or another reason. It is important to understand what version of Thunderbird you are using. Thunderbird now produces two versions for Windows OS. Windows OS 32 bit computer can only use a Thunderbird windows32bit version. Windows OS 64 bit computer can use a Thunderbird windows32bit version or a Thunderbird windows64bit version. What are you using ? Is it a Thunderbird windows32bit version 68.1.2 ? Or is it a Thunderbird windows64bit version 68.1.2 ? Did a thunderbird update occur or was it only a Windows OS update?
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Running Thunderbird 60.9.0 (32-bit). When looking at what profile it is using via the troubleshooting it says that the profile is in C:\Users\TEMP\AppData\Roaming\Thunderbird\Profiles. Notice the "TEMP" rather than my user name "lvdsb". I found a profile in C:\Users\lvdsb\AppData etc that appears to have my old mail.

The TEMP profiles are the only ones displayed by the troubleshooting.

Running Thunderbird 60.9.0 (32-bit). When looking at what profile it is using via the troubleshooting it says that the profile is in C:\Users\TEMP\AppData\Roaming\Thunderbird\Profiles. Notice the "TEMP" rather than my user name "lvdsb". I found a profile in C:\Users\lvdsb\AppData etc that appears to have my old mail. The TEMP profiles are the only ones displayed by the troubleshooting.
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

It's like it thinks the user name is TEMP

It's like it thinks the user name is TEMP
Помогла ли вам это?
Цитата
Matt
  • Top 10 Contributor
  • Moderator
3275 решений 22573 ответов
Размещено

Выбранное решение

So this is just a matter of using the profile manager to use the correct profile.

SO using the about profiles, click to "create a new profile". Call it what you want.Choose a profile and select your old profile folder (the one in C:\Users\lvdsb\AppData\Roaming\Thunderbird\Profiles)

Out of interest, Is there anything at all in the C:\Users\TEMP\ location (I am trying to figure out just how such a location could be selected)

So this is just a matter of using the profile manager to use the correct profile. SO using the about profiles, click to "create a new profile". Call it what you want.Choose a profile and select your old profile folder (the one in C:\Users\lvdsb\AppData\Roaming\Thunderbird\Profiles) Out of interest, Is there anything at all in the C:\Users\TEMP\ location (I am trying to figure out just how such a location could be selected)
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

There were empty profiles in the TEMP path. Presumably, they were created when I started Thunderbird a few times and created an account. Thanks for the instructions about how to use an existing profile. That has worked and I am currently downloading hundreds of emails from the past week when it was broken  :)

There were empty profiles in the TEMP path. Presumably, they were created when I started Thunderbird a few times and created an account. Thanks for the instructions about how to use an existing profile. That has worked and I am currently downloading hundreds of emails from the past week when it was broken :)
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.