X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

When I log on to my bank account in UK I am unable to do anything it keeps returning me to log in page. Spoke to bank they tell me to use Edge or Chrome

Размещено

When I log on to my bank account with Lloyds UK I am unable to do anything it keeps returning me to log in page. Spoke to bank they tell me to try Edge or Chrome. Edge worked OK but I told them I do not want to use either thwy told me I did not have any option. HELP, please be aware that I am 80 so need simple instructions.

When I log on to my bank account with Lloyds UK I am unable to do anything it keeps returning me to log in page. Spoke to bank they tell me to try Edge or Chrome. Edge worked OK but I told them I do not want to use either thwy told me I did not have any option. HELP, please be aware that I am 80 so need simple instructions.
Цитата

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 32.0 r0

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Дополнительная информация

cor-el
  • Top 10 Contributor
  • Moderator
17519 решений 158412 ответов
Размещено

Are you possibly using any content blocking extensions ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked


This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Are you possibly using any content blocking extensions ? If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking ----- This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions" *https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords You can try these steps in case of issues with web pages: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" for websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Помогла ли вам это? 0
Цитата
Размещено

Задавший вопрос

I have tried everything above but still does not work

I have tried everything above but still does not work
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.