X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

After latest Windows 8.1 update, can't print.

Размещено

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.
Цитата

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 32.0 r0

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Дополнительная информация

brianasz 0 решений 3 ответов
Размещено

Hello,

Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

If so, and if it didn't work, Can you share your Firefox version?

Thanks!

Hello, Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox If so, and if it didn't work, Can you share your Firefox version? Thanks!
Помогла ли вам это?
Цитата

Задавший вопрос

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.
Помогла ли вам это?
Цитата
brianasz 0 решений 3 ответов
Размещено

Hello,

Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Let us know if that solved the issue.

Hello, Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows Let us know if that solved the issue.
Помогла ли вам это? 0
Цитата

Задавший вопрос

Thank you but the problem still exists.

Thank you but the problem still exists.
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Anyone else have any thoughts? I can't even print to file or PDF.

Anyone else have any thoughts? I can't even print to file or PDF.
Помогла ли вам это?
Цитата
brianasz 0 решений 3 ответов
Размещено

Hello again,

Try reinstalling the driver of your printer from the manufacturer's website.

And would be nice to have an screenshoot of the error in order to get more information / context.

Hello again, Try reinstalling the driver of your printer from the manufacturer's website. And would be nice to have an screenshoot of the error in order to get more information / context.
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. Its called HUBRIS. Thanks for you help though.

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. It''s called HUBRIS. Thanks for you help though.
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.