X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

I can't delete any bookmarks.

Размещено

I can't delete any bookmarks. No "star" in address bar. There was one, but when I clicked on it, nothing happened. Now it's gone.

I can't delete any bookmarks. No "star" in address bar. There was one, but when I clicked on it, nothing happened. Now it's gone.
Цитата

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 32.0 r0

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Дополнительная информация

McCoy
  • Top 10 Contributor
534 решений 5035 ответов
Размещено

Полезный ответ

Hello Ellen,

Would you try this please :

Click on the 3-dots (...) at the right end of the address bar (Page Actions); do you see the star there ? If so : then right-click on it to add it to the address bar.

Any luck ?

Hello Ellen, Would you try this please : Click on the 3-dots (...) at the right end of the address bar (Page Actions); do you see the star there ? If so : then right-click on it to add it to the address bar. Any luck ?
Помогла ли вам это? 1
Цитата
Размещено

Задавший вопрос

Okay, I got the star back. But when I click on it because I want to delete a bookmark, it doesn't turn blue. Nothing happens. So I still can't delete any bookmarks. But thanks for showing me how to get it back.

Okay, I got the star back. But when I click on it because I want to delete a bookmark, it doesn't turn blue. Nothing happens. So I still can't delete any bookmarks. But thanks for showing me how to get it back.
Помогла ли вам это?
Цитата
McCoy
  • Top 10 Contributor
534 решений 5035 ответов
Размещено

Ellen said

But when I click on it because I want to delete a bookmark, it doesn't turn blue. Nothing happens. So I still can't delete any bookmarks.

The star should turn blue when you want to bookmark a page - when you want to remove a bookmark the star should already be blue .....

Would you do this please :

Type in the address bar about:support (and press Enter)

Scroll all the way down till you see "Places Database" and click on "Verify Integrity' Then copy and paste the results here please.

''Ellen [[#answer-1251194|said]]'' <blockquote> But when I click on it because I want to delete a bookmark, it doesn't turn blue. Nothing happens. So I still can't delete any bookmarks. </blockquote> The star should turn blue when you want to bookmark a page - when you want to remove a bookmark the star should already be blue ..... Would you do this please : Type in the address bar '''about:support''' (and press Enter) Scroll all the way down till you see "Places Database" and click on "Verify Integrity' Then copy and paste the results here please.
Помогла ли вам это?
Цитата
cor-el
  • Top 10 Contributor
  • Moderator
17472 решений 157915 ответов
Размещено

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If you use Sync then best is to disconnect Sync temporarily during troubleshooting. You can check for problems with the <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page In case errors are reported with "Verify Integrity" close and restart Firefox and retry. If "Verify Integrity" cannot repair places.sqlite, rename/remove all <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created See also: *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
Помогла ли вам это?
Цитата
McCoy
  • Top 10 Contributor
534 решений 5035 ответов
Размещено

^ See my last post - wanted to wait for the results ....

^ See my last post - wanted to wait for the results ....
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Too complicated. I don't have time right now. I'll let you know when I've done it.

Too complicated. I don't have time right now. I'll let you know when I've done it.
Помогла ли вам это?
Цитата
cor-el
  • Top 10 Contributor
  • Moderator
17472 решений 157915 ответов
Размещено

In a lot of cases you only need to open Help -> Troubleshooting Information (about:support) and click the "Verify Integrity" button and possibly close and restart Firefox. This should only take a less than a minute. If this isn't working then you need to take further action.

In a lot of cases you only need to open Help -> Troubleshooting Information (about:support) and click the "Verify Integrity" button and possibly close and restart Firefox. This should only take a less than a minute. If this isn't working then you need to take further action.
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Okay, I did that. I got the star to turn blue. I clicked on "Remove bookmark" on the drop-down menu, but it's still there.

Okay, I did that. I got the star to turn blue. I clicked on "Remove bookmark" on the drop-down menu, but it's still there.
Помогла ли вам это?
Цитата
Размещено

Задавший вопрос

Update: It worked on a couple, but didn't work on a couple of others.

Update: It worked on a couple, but didn't work on a couple of others.
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.