X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Locked out of my account

Размещено

I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here.

Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.

I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here. Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.
Цитата

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Safari/605.1.15

Дополнительная информация

ZEEGA 0 решений 4 ответов
Размещено

I also had that problem but in a little different way: I have been logged in on my PC, but also wanted to log in on my new Android. the two-factor auth was enabled and I tried to turn it off in my account setting, but when I tried to press the button, which turns 2FA off, it just ignored. like nothing happened. I did ask here for help, and unfortunately there wasn't any solution for it. so my advice is: just deal with it and sign up a new account, sorry

I also had that problem but in a little different way: I have been logged in on my PC, but also wanted to log in on my new Android. the two-factor auth was enabled and I tried to turn it off in my account setting, but when I tried to press the button, which turns 2FA off, it just ignored. like nothing happened. I did ask here for help, and unfortunately there wasn't any solution for it. so my advice is: just deal with it and sign up a new account, sorry
Помогла ли вам это?
Цитата
cor-el
  • Top 10 Contributor
  • Moderator
17479 решений 157964 ответов
Размещено

In case of issues try to login to the Firefox Account via this website to get a fresh login.

In case of issues try to login to the Firefox Account via this website to get a fresh login. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings
Помогла ли вам это?
Цитата

Задавший вопрос

cor-el said

In case of issues try to login to the Firefox Account via this website to get a fresh login.

Unfortunately, that is what I have tried. The first link asks for security code that I have lost. The second link is the one that says that it will send a verification link, but the link is simply not sent, not even to my spam folder.

''cor-el [[#answer-1251303|said]]'' <blockquote> In case of issues try to login to the Firefox Account via this website to get a fresh login. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings </blockquote> Unfortunately, that is what I have tried. The first link asks for security code that I have lost. The second link is the one that says that it will send a verification link, but the link is simply not sent, not even to my spam folder.
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.