X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Firefox crashes on Mac OS Mojave 10.14.16

Размещено

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I tried refreshing Firefox as well, but the problem continues. I also tried downgrading, no change. I would be glad for any ideas, as I have been using Firefox since like 2007 and I really don not want to change to another browser. Thanks.

Latest submitted Crash ID: bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I tried refreshing Firefox as well, but the problem continues. I also tried downgrading, no change. I would be glad for any ideas, as I have been using Firefox since like 2007 and I really don not want to change to another browser. Thanks. Latest submitted Crash ID: bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825
Цитата

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Safari/605.1.15

Дополнительная информация

FredMcD
  • Top 10 Contributor
4224 решений 58941 ответов
Размещено

Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 (2019-08-13) OS OS X 10.14 OS Version 10.14.6 18G87

Sun, 25 Aug 2019 15:29:07 GMT bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825 Signature: TSFNTFont::GetFormat

Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR

Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 (2019-08-13) OS OS X 10.14 OS Version 10.14.6 18G87 Sun, 25 Aug 2019 15:29:07 GMT bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825 Signature: TSFNTFont::GetFormat Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR
Помогла ли вам это? 0
Цитата
FredMcD
  • Top 10 Contributor
4224 решений 58941 ответов
Размещено

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Помогла ли вам это?
Цитата

Задавший вопрос

Hi, the full clean re-install does not help. But Firefox does run in Mac safe mode (safe boot), or at least it does not crash - due to some restrictions in the safe mode, I guess, it does not appear properly and you can't see any tabs and can't click any links, but it opens and stays open...

Hi, the full clean re-install does not help. But Firefox does run in Mac safe mode (safe boot), or at least it does not crash - due to some restrictions in the safe mode, I guess, it does not appear properly and you can't see any tabs and can't click any links, but it opens and stays open...
Помогла ли вам это?
Цитата
FredMcD
  • Top 10 Contributor
4224 решений 58941 ответов
Размещено

That means something on your system is causing trouble. As a test, disable your protection programs.

That means something on your system is causing trouble. As a test, disable your protection programs.
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.