Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Why does Firefox create a new profile, losing all my settings and bookmarks everytime I restart my mac?

  • 4 ответа
  • 1 имеет эту проблему
  • 19 просмотров
  • Последний ответ от philipp

more options

I keep getting this message: "Important news. This installation of Firefox has a new profile..." Can anyone help me with this? Thanks!

I keep getting this message: "Important news. This installation of Firefox has a new profile..." Can anyone help me with this? Thanks!

Выбранное решение

hi, this is only supposed to happen if the installation directory is changing. have you installed firefox like explained in How to download and install Firefox on Mac?

Прочитайте этот ответ в контексте 👍 1

Все ответы (4)

more options

Выбранное решение

hi, this is only supposed to happen if the installation directory is changing. have you installed firefox like explained in How to download and install Firefox on Mac?

more options

Dear Philipp,

Thanks for the advice.

I removed my previous installation of Firefox and followed the instructions "How to download and install Firefox on Mac" you sent me exactly.

When I restarted my computer I got the same message again. I have attached a screenshot of the message.

Any idea what I can do now?

Lisa

more options

Hi Philipp,

I don't know why it didn't work before , but now each time I restart I am getting just the one profile with all my settings.

Thanks so much for your help!!

Best,

Lisa

more options

great, thanks for reporting back :))