Firefox crashing misc
Windows 8.1 AMD Radeon HD R9 200 Series Latest Firefox update installed Problem tested with extensions disabled and after clearing cache
Amazon.com always crashes after clicking on directing links to product images and/or videos (immediately after or sometimes 5-20 seconds during loading). However, using Amazon lite webpage, with only basic HTML doesn't crash.
Youtube sometimes soft freezes Firefox for 10-20 seconds after switching tabs (cursor can move, browser is still responding, but can't click on other tabs) only when two or more Youtube videos are playing at the same time.
I do not have any of these issues with Chrome, and I'm feeling this problem might have to do with Firefox having hardware acceleration issues.
https://support.mozilla.org/en-US/kb/hardware-acceleration-and-windowblinds-crash
bp-a29db04f-2de4-4f4a-aab4-48cde0190513 5/13/2019, 4:47 PM
bp-0d68646b-9ac2-47f7-9ede-62b750190513 5/13/2019, 4:47 PM
bp-6697661d-01b2-44e2-83b0-033290190513 5/13/2019, 4:47 PM
bp-b548778e-0a0c-4d07-ab6d-d8a440190513 5/13/2019, 4:47 PM
bp-c87fe936-ded5-4ccc-abf8-e698d0190513 5/13/2019, 4:47 PM
Изменено danl_
Все ответы (6)
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}
Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version 32.0.0171
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
bp-a29db04f-2de4-4f4a-aab4-48cde0190513 5/13/2019, 4:47 PM
bp-0d68646b-9ac2-47f7-9ede-62b750190513 5/13/2019, 4:47 PM
bp-6697661d-01b2-44e2-83b0-033290190513 5/13/2019, 4:47 PM
bp-b548778e-0a0c-4d07-ab6d-d8a440190513 5/13/2019, 4:47 PM
bp-c87fe936-ded5-4ccc-abf8-e698d0190513 5/13/2019, 4:47 PM
These reports are too old to be useful
Product Firefox Release Channel aurora Version 63.0b7 Build ID 20180917143811 (2018-09-17)
Wed, 19 Sep 2018 19:15:07 GMT bp-a29db04f-2de4-4f4a-aab4-48cde0190513 Signature: IPCError-browser | ShutDownKill
Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel aurora Version 63.0b4 Build ID 20180906162647 (2018-09-06)
Fri, 07 Sep 2018 21:05:44 GMT bp-0d68646b-9ac2-47f7-9ede-62b750190513 Signature: IPCError-browser | ShutDownKill
Crash Reason EXCEPTION_BREAKPOINT
Изменено FredMcD
Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26)
Tue, 09 Apr 2019 04:26:39 GMT bp-6697661d-01b2-44e2-83b0-033290190513 Signature: RtlRaiseStatus | RtlpUnWaitCriticalSection | RtlLeaveCriticalSection | mozilla::layers::AsyncPanZoomController::RequestContentRepaint
Crash Reason EXCEPTION_INVALID_HANDLE
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)
atiumd6a.dll = Radeon Video Acceleration
atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 66.0.3 Build ID 20190409155332 (2019-04-09)
Sat, 13 Apr 2019 18:09:12 GMT b548778e-0a0c-4d07-ab6d-d8a440190513 Signature: QISearch
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++ Fri, 03 May 2019 21:35:48 GMT bp-c87fe936-ded5-4ccc-abf8-e698d0190513 Signature: RtlRaiseStatus | RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | mozilla::layers::AsyncPanZoomController::ApplyAsyncTestAttributes
Crash Reason EXCEPTION_INVALID_HANDLE
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)
atiumd6a.dll = Radeon Video Acceleration
atidxx64.dll = Advanced Micro Devices
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.4 May 5, 2019 Fixes add-on certificate issue. 66.0.5 May 7, 2019 Further improvements to re-enable web extensions
Make sure all programs and drivers are up to date.