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Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

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  • Последний ответ от FredMcD

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I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Выбранное решение

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

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Выбранное решение

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

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Hi FredMcD, thank you for your post and sorry for my late reply. I have checked my junk mail folder and the confirmation email is not in it. Also, I am not sure what you mean by "check your user profile at the site". If you have a specific adress or a process to make sure I go check in the right place. Anyway, I am sure I am using the right email adress, as it has worked before for years, and it also works on my phone. I guess I am missing something, which is causing this problem.

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