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how to get rid of a malware pop-up messages on MacBookPro

  • 12 ответов
  • 1 имеет эту проблему
  • 21 просмотр
  • Последний ответ от Ollie

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When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

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Изменено PamCC

Все ответы (12)

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The image didn't attach to the question. Here it is.

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That url isn't from mozilla nor firefox. Sounds like something from FB itself that is infected.

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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Such pop-ups are always a scam and clicking the button to proceed can give you malware even if you are on a Mac.

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Thank you, all. Luckily, I did not click the button to proceed. The scan from CleanMyMac X was clean, but perhaps I will try to run some of the others. I didn't realize that different programs detect different issues. Thank you!

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I'm still having the same problem. Here is another box that's popping up. Any other advice?

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How do you end up on the websites that open such pop-ups? The URL that shows in the screenshot isn't a URL you would normally visit.


You can check for recently installed suspicious or unknown extensions.

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Hi, they have been coming up when I'm on cbc.ca or Facebook.com. A new tab opens up (even when I haven't clicked on anything, I'm just scrolling) and the pop-up comes up.

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Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.

Изменено James

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I suggest using uBlock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/

I hope this helps!

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Have a chat with facebook and cbc and tell them to check their website. It may be an attack/hacker that has put an automatic redirect onto the site. It is a long shot but it's the kind of stuff that is happening now-a-days.

(Also, never click on links on these sites...ever...never!)