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Can't read Gmail, I get the page frame but not the E-mail text

  • 7 ответов
  • 2 имеют эту проблему
  • 408 просмотров
  • Последний ответ от Soltanjaf

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Dear all When I click to open the Gmail bookmark, it appear but as white page with no Text!! I've had to download Google Chrome just to read E-mails!!

Выбранное решение

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

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Все ответы (7)

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Did you also try going to the site and login into the actual gmail account and seeing if the problem is the bookmark or the site causing the problem?

Изменено WestEnd

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Dear Manager Thank you for your reply. Going to the site and and repeated login into the actual gmail account didn't solve the problem.

Изменено Soltanjaf

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What adblocker or plugins do you have installed?

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Thank you for your Reply. Here are the addons: 1- Grammarly 2-Internet Download Manager 3- Google scholar Button

Изменено Soltanjaf

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I would disable all them and close the Browser and open again and go one at a time close it and try another to see if they are not causing the problem.

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Выбранное решение

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

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Dear Friends! Thank you for your support. The problem was solved.