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Why can't I order an online item from Walmart Canada with Firefox 63.0.1 but can with Internet Explorer ?

  • 5 ответов
  • 1 имеет эту проблему
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  • Последний ответ от FredMcD

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Hello,

If I try to purchase an online item from Walmart Canada using Firefox latest update, it does not bring up the "Add to Cart" link.

If I do this on Internet Explorer, it brings up the "Add to Cart" link on the item/product webpage.

Firefox version is 63.0.1, all cookies are enabled (?), and the browser cache is cleared. I have Windows 7 Pro SP 3, 64 bit.

Is there some SETTING either NOT turned on, or SHOULD be turned on for this, in Firefox ?

Thanx loads for your help.

ccurran001

All Replies (5)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Hello Fred McD,

No ---- tried both these ( Safe Mode and Content Blocking ) ---- still does the same thing ( i.e., no "Add to Cart" link on the Walmart Item page).

Thanx for your help. Anybody else out there have any ideas ?

ccurran001

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Hello Again Fred McD,

No ---- tried everything you mentioned ---- still no change ( i.e., no "Add to Cart" link on the Walmart Item page).

Thanx for your help. Anybody else out there have any ideas ?

ccurran001

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My last idea;

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.