X
Нажмите здесь, чтобы перейти на мобильную версию сайта.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Форум поддержки

My email links from Classmates will not open. It opens in Goggle.com instead. Why??

Размещено

I use Firefox and recently the links in my emails from Classmates will open. The window for Goggle.com opens instead. These links use to work and now I cannot get them to work at all. Can anyone give me some help on how to get the links to open correctly?

I use Firefox and recently the links in my emails from Classmates will open. The window for Goggle.com opens instead. These links use to work and now I cannot get them to work at all. Can anyone give me some help on how to get the links to open correctly?

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 31.0 r0

Приложение

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:63.0) Gecko/20100101 Firefox/63.0

Дополнительная информация

FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

Are you trying to open these links from inside Firefox, or something else.

Is Firefox your default browser?

Type about:preferences#general<enter> in the address bar. Turn on Make Firefox Default Browser. You can also turn on; Always Check Firefox Default Browser.

Are you trying to open these links from inside Firefox, or something else. Is Firefox your default browser? Type '''about:preferences#general'''<enter> in the address bar. Turn on '''Make Firefox Default Browser. ''' You can also turn on; '''Always Check Firefox Default Browser. '''
Размещено

Задавший вопрос

Yes Firefox is my default browser. I am trying to open them from email links in Thunderbird which I use for my email.

Yes Firefox is my default browser. I am trying to open them from email links in Thunderbird which I use for my email.
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

Thunderbird should be using the default browser. Try starting Thunderbird in Safe Mode; https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Is the problem still there?

Thunderbird should be using the default browser. Try starting Thunderbird in Safe Mode; https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17859 решений 161601 ответов
Размещено

Do the links open properly if you paste them in the Firefox location/address bar?

Do the links open properly if you paste them in the Firefox location/address bar?
Размещено

Задавший вопрос

The links are hidden so you just have to click on them. I can open Classmates in Firefox but the email information does not show up there. I tried the safe mode and that does not help either.

The links are hidden so you just have to click on them. I can open Classmates in Firefox but the email information does not show up there. I tried the safe mode and that does not help either.
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

Right-click on some of the links and select Copy Link. Then post them here or send a Private Message to one of us.

Right-click on some of the links and select Copy Link. Then post them here or send a Private Message to one of us.
Размещено

Задавший вопрос

I sent you a private email first about this. But when I went back and tried a right click, copy, then pasted it in Firefox, it did work. So now I am completely confused as what is going on!!

I sent you a private email first about this. But when I went back and tried a right click, copy, then pasted it in Firefox, it did work. So now I am completely confused as what is going on!!
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

I will check the e-mail when I get it.

I will check the e-mail when I get it.
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

I looked at the e-mail. The web address being used is a redirect link thru a 3rd party website. I don't know if that is the issue.

Cor-el, did you want to take a look?

I looked at the e-mail. The web address being used is a redirect link thru a 3rd party website. I don't know if that is the issue. '''Cor-el''', did you want to take a look?
cor-el
  • Top 10 Contributor
  • Moderator
17859 решений 161601 ответов
Размещено

It could be helpful to check the email links.

Note that a possible cause for opening in a link in a search engine page could be that this isn't a fully qualified link with a protocol (http: or https:), but is still formatted to open the default browser. Very long links may also fail.

It could be helpful to check the email links. Note that a possible cause for opening in a link in a search engine page could be that this isn't a fully qualified link with a protocol (http: or https:), but is still formatted to open the default browser. Very long links may also fail.
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

I sent you a PM.

I sent you a PM.
Размещено

Задавший вопрос

Fred I did not get the PM.

Fred I did not get the PM.
FredMcD
  • Top 10 Contributor
4395 решений 61646 ответов
Размещено

Sorry, I meant an e-mail.

Sorry, I meant an e-mail.
Размещено

Задавший вопрос

Was one of the above the email?

Was one of the above the email?
Размещено

Задавший вопрос

Was able to do a right click and copy to get the link to open. I take it the long addr3ss is the problem and going through another web site is causing the problems. They worked in past so not sure what has changed all this.

Was able to do a right click and copy to get the link to open. I take it the long addr3ss is the problem and going through another web site is causing the problems. They worked in past so not sure what has changed all this.
Matt
  • Top 10 Contributor
  • Moderator
3421 решений 23741 ответов
Размещено

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
To diagnose problems with Thunderbird, try one of the following: *Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender. *Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Windows 10], [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX] ; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.