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Facebook not loading properly

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The Facebook webpage loads the text without graphics. Works on Chrome and I.E. I restarted in safe mode with no luck. I attached a image of the page. All other sites I use are working properly.

The Facebook webpage loads the text without graphics. Works on Chrome and I.E. I restarted in safe mode with no luck. I attached a image of the page. All other sites I use are working properly.

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 31.0 r0

Приложение

  • Firefox 60.2.0esr
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0
  • URL поддержки: https://support.mozilla.org/1/firefox/60.2.0/WINNT/en-US/

Расширения

  • ActivClient Security Module 7.1.0.139 ({f3fec9ea-7e7c-42ac-af46-c1b6f046a9d6}) (Неактивно)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: AMD Radeon(TM) R5 240
  • adapterDescription2:
  • adapterDeviceID: 0x6611
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 210b1028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.1155
  • driverDate: 8-31-2017
  • driverDate2:
  • driverVersion: 22.19.128.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 240 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000af43) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 240 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000af43) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Изменённые настройки

Разное

  • User JS: Нет
  • Доступность: Да

Задавший вопрос

Issue loading image earlier. Here is the page.

Issue loading image earlier. Here is the page.
jscher2000
  • Top 10 Contributor
8903 решений 72815 ответов
Размещено

Hi b2spencer, do you notice the # on the end of the address in your screenshot? This can indicate that a scripted link didn't run correctly. Either JavaScript is blocked, or the expected script file is missing (not loaded). And the broken layout typically suggests that a style file didn't load or was ignored for some reason.

Could you check whether there is a pattern of files not loading. You can open the Network Monitor in the lower part of the tab using either:

  • "3-bar" menu button > Web Developer > Network
  • (menu bar) Tools > Web Developer > Network
  • (Windows) Ctrl+Shift+e

Then reload the page using Ctrl+Shift+r to bypass cached files. Firefox should start listing all the files it is requesting, along with information about whether the request was successful. For example "200" in the left column is a successful retrieval, while codes starting with 400 or higher, or a completely missing status, indicates a problem.

Do you notice any pattern of failed requests? For example, FB uses other domains for its style sheets. When I go to the home/login page, the first style sheet Firefox requests is

https://static.xx.fbcdn.net/rsrc.php/v3/y4/l/0,cross/LF9kfHywqmx.css

If you follow that link directly, do you get the expected wall of text starting with

._1mw-{display:none}

Or is there a problem loading it?

Hi b2spencer, do you notice the # on the end of the address in your screenshot? This can indicate that a scripted link didn't run correctly. Either JavaScript is blocked, or the expected script file is missing (not loaded). And the broken layout typically suggests that a style file didn't load or was ignored for some reason. Could you check whether there is a pattern of files not loading. You can open the Network Monitor in the lower part of the tab using either: * "3-bar" menu button > Web Developer > Network * (menu bar) Tools > Web Developer > Network * (Windows) Ctrl+Shift+e Then reload the page using Ctrl+Shift+r to bypass cached files. Firefox should start listing all the files it is requesting, along with information about whether the request was successful. For example "200" in the left column is a successful retrieval, while codes starting with 400 or higher, or a completely missing status, indicates a problem. Do you notice any pattern of failed requests? For example, FB uses other domains for its style sheets. When I go to the home/login page, the first style sheet Firefox requests is https://static.xx.fbcdn.net/rsrc.php/v3/y4/l/0,cross/LF9kfHywqmx.css If you follow that link directly, do you get the expected wall of text starting with ._1mw-{display:none} Or is there a problem loading it?
Размещено

Задавший вопрос

Thanks for your assistance with this issue. We followed the steps and found the errors in the screen shots. There are network 401 errors and a script error in the console referring to a .js file. Is there a browser setting to fix and allow the java script to run?

Thanks for your assistance with this issue. We followed the steps and found the errors in the screen shots. There are network 401 errors and a script error in the console referring to a .js file. Is there a browser setting to fix and allow the java script to run?
jscher2000
  • Top 10 Contributor
8903 решений 72815 ответов
Размещено

I think there is some kind of filter running that is redirecting (307 = "temporary redirect") the fbcdn.net addresses to a .mil address. Could you right-click > Open in New Tab on one of those 401 error lines and see whether the response provides more detail about what's going on?

I think there is some kind of filter running that is redirecting (307 = "temporary redirect") the fbcdn.net addresses to a .mil address. Could you right-click > Open in New Tab on one of those 401 error lines and see whether the response provides more detail about what's going on?
Размещено

Задавший вопрос

We are redirecting the traffic to our proxy to authenticate the user.... I think I've tracked down the issue to authentication. The initial request contains a cookie that allows users to authenticate with the proxy how ever the subsequent requests fail resulting in a 401 error because they do not contain that same cookie. Is there a way to force the browser to set the authentication cookie for all requests? We have set the about:config settings to .mil for the following network.negotiate-auth.trusted-uris, network.negotiate-auth.delegation-uris, network.automatic-ntlm-auth.trusted-uris.

We are redirecting the traffic to our proxy to authenticate the user.... I think I've tracked down the issue to authentication. The initial request contains a cookie that allows users to authenticate with the proxy how ever the subsequent requests fail resulting in a 401 error because they do not contain that same cookie. Is there a way to force the browser to set the authentication cookie for all requests? We have set the about:config settings to .mil for the following '''network.negotiate-auth.trusted-uris, network.negotiate-auth.delegation-uris, network.automatic-ntlm-auth.trusted-uris'''.
jscher2000
  • Top 10 Contributor
8903 решений 72815 ответов
Размещено

When you say the initial request, do you mean the initial request to the "first party" server (facebook.com) or to the "third party" server (fbcdn.net)? If the problem is limited to third party cookies, that could be a settings issue (Firefox sets and sends third party cookies by default).

Although, most major sites use third party resources, so it would be odd if a third party cookie problem only manifested on FB. Hmm.

When you say the initial request, do you mean the initial request to the "first party" server (facebook.com) or to the "third party" server (fbcdn.net)? If the problem is limited to third party cookies, that could be a settings issue (Firefox sets and sends third party cookies by default). Although, most major sites use third party resources, so it would be odd if a third party cookie problem only manifested on FB. Hmm.

Задавший вопрос

The initial request ( facebook.com) gets redirected to our proxy our proxy redirects for authentication, the browser connects to the proxy and gets a request from the proxy for user credentials, the user is authenticated then the browser sets the authentication cookie and gets redirected back to facebook.com with the cookie set for the proxy. When facebook.com calls the "third party" that process should be the same however, it seems as if the browser does not send the authentication credentials when it gets redirected. Also this problem does exist on other sites another example is reddit.

The initial request ( facebook.com) gets redirected to our proxy our proxy redirects for authentication, the browser connects to the proxy and gets a request from the proxy for user credentials, the user is authenticated then the browser sets the authentication cookie and gets redirected back to facebook.com with the cookie set for the proxy. When facebook.com calls the "third party" that process should be the same however, it seems as if the browser does not send the authentication credentials when it gets redirected. Also this problem does exist on other sites another example is reddit.
jscher2000
  • Top 10 Contributor
8903 решений 72815 ответов
Размещено

Firefox will not send a facebook.com cookie -- whether passed through from FB or added by the proxy -- to a request sent to a completely different host such as fbcdn.net. It sounds as though each host needs independent authorization if everything is cookie-based. Can you check with your proxy vendor on whether there is a solution to this? Maybe there's a list of CDNs that needs updating.

Firefox will not send a facebook.com cookie -- whether passed through from FB or added by the proxy -- to a request sent to a completely different host such as fbcdn.net. It sounds as though each host needs independent authorization if everything is cookie-based. Can you check with your proxy vendor on whether there is a solution to this? Maybe there's a list of CDNs that needs updating.