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cannot access hotmail

  • 2 ответа
  • 1 имеет эту проблему
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  • Последний ответ от JimHuaHin

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When I try accessing hotmail, I get the following message:

-(

Something went wrong We can't get that information right now. Please try again later.

cId: 47E27468A4F74E01AD4225F0761D1438 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Bootstrap err: TypeError: Owa.mail is undefined estack: runBootstrap@https://outlook.live.com/mail/?bO=4:210:13 @https://outlook.live.com/mail/?bO=4:224:9

ts: 30/10/2018 00:23:30


But I can access hotmail via Internet Explorer and Google.

I am not very computer literate.

Any assistance would be appreciated.

Thanx.

Jim

Выбранное решение

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Все ответы (2)

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Выбранное решение

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Thank you thank you thank you cor-el.

The first step - "•hold down the Shift key and left-click the Reload button" - solved the problem.

Thank you very much again.

Have a sensational day.