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Keep getting solicitations from malware site.

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Recently I clicked on an ad from watchTVnow(dot)com and it loaded malware on my laptop that reconfigured my "New Tab" page. The community helped me get rid of it (thank you very much), and I am scanning daily for malware, but now I keep getting cleverly disguised come-on ads that are from the same group. Their ID is in tiny print at the bottom of the ad, so tiny that anyone who hadn't been through my experience might not notice.

This is annoying for me, but I know better. My question is why these people still have access to Firefox and what can be done to ban them. The response I got from the forum before made it clear that this is a well-known source of malware. What can be done?

Recently I clicked on an ad from watchTVnow(dot)com and it loaded malware on my laptop that reconfigured my "New Tab" page. The community helped me get rid of it (thank you very much), and I am scanning daily for malware, but now I keep getting cleverly disguised come-on ads that are from the same group. Their ID is in tiny print at the bottom of the ad, so tiny that anyone who hadn't been through my experience might not notice. This is annoying for me, but I know better. My question is why these people still have access to Firefox and what can be done to ban them. The response I got from the forum before made it clear that this is a well-known source of malware. What can be done?

Выбранное решение

I really appreciate all the suggestions I have gotten and through a combination of them may have cleaned my laptop. This includes working with both Malwarebytes and Hitman Pro.

I went to about:support and attempted to transmit what I found there (as suggested by Tyler Downer), but it was so long that doing so was impossible. However, I noticed the Refresh Firefox (or is it Refresh Mozilla?) icon in the upper righthand corner. I clicked on that, it ran for just over 7 minutes, and the offending malware site has not reappeared (yet). I lost graphics on a lot of shortcut icons and all the shortcuts for my most visited sites on the Firefox search page. Small price to pay.

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Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Дополнительная информация

FFus3r 50 решений 757 ответов
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hello KGil,

watchTVnow . com its a browser hijacker,

Browser hijackers are a type of malware created for the purpose of modifying Internet browser settings without the user’s knowledge or consent.

for more information and how to remove it see this page: https://malwaretips.com/blogs/remove-watch-tv-now/

hello KGil, watchTVnow . com its a browser hijacker, Browser hijackers are a type of malware created for the purpose of modifying Internet browser settings without the user’s knowledge or consent. for more information and how to remove it see this page: https://malwaretips.com/blogs/remove-watch-tv-now/
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Задавший вопрос

While I appreciated this response, it didn't address my problem. Nonetheless, I went through another malware scan (have now used Malwarebytes and Hitman Pro) and I am still getting cleverly disguised come-on ads from Watch More TV. (Their ID is in tiny print at the bottom of the ad, so tiny that anyone who hadn't been through my experience might not notice.) In fact, one of those was the first thing to come up when I executed Firefox right after running Hitman Pro.

Now there's a new problem: When i execute Firefox, the window that comes up is blank. If I click on New Tab, the correct Firefox search window comes up in the new window, but that first window is blank.

If I uninstall and then reinstall Firefox, 1) do you think it will fix this? and 2) will I lose all my bookmarks and other settings? Is there any way to save them?

While I appreciated this response, it didn't address my problem. Nonetheless, I went through another malware scan (have now used Malwarebytes and Hitman Pro) and I am still getting cleverly disguised come-on ads from Watch More TV. (Their ID is in tiny print at the bottom of the ad, so tiny that anyone who hadn't been through my experience might not notice.) In fact, one of those was the first thing to come up when I executed Firefox right after running Hitman Pro. Now there's a new problem: When i execute Firefox, the window that comes up is blank. If I click on New Tab, the correct Firefox search window comes up in the new window, but that first window is blank. If I uninstall and then reinstall Firefox, 1) do you think it will fix this? and 2) will I lose all my bookmarks and other settings? Is there any way to save them?

Изменено KGil

user633449
  • Top 25 Contributor
1539 решений 10745 ответов
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You shouldn't uninstall and re-install Firefox, that'll leave your profile there.

I want you to follow these steps, which will not only remove this from your computer, but help me know how to block this from other's:

You shouldn't uninstall and re-install Firefox, that'll leave your profile there. I want you to follow these steps, which will not only remove this from your computer, but help me know how to block this from other's: * Type about:support into your address bar. Copy and paste everything there into this forum. You may have to break it into two posts, that's ok. * AFTER you do that, please Refresh Firefox. [[Refresh Firefox - reset add-ons and settings]] * Then, install https://addons.mozilla.org/firefox/addon/ublock-origin/
Shadow110 1072 решений 14836 ответов
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Hi, no you will not loose your bookmarks or settings. Note it can be in your Profile so backup bookmarks and delete the profile and dig out what you can.

So could try uninstall and see if does not work a Refresh would possibly fix it.

If your good at searching and proficient with scan results can try :

Or others listed here :

Ask for Help back at Malwarebytes :

Uninstall any Bittorrent apps, uninstall cracked programs and delete cracks then Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

Hi, no you will not loose your bookmarks or settings. Note it can be in your Profile so backup bookmarks and delete the profile and dig out what you can. So could try uninstall and see if does not work a Refresh would possibly fix it. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles If your good at searching and proficient with scan results can try : *https://www.bleepingcomputer.com/download/roguekiller/ Or others listed here : *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Ask for Help back at Malwarebytes : *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Uninstall any Bittorrent apps, uninstall cracked programs and delete cracks then Post in only 1 forum, then wait. Please let us know if this solved your issue or if need further assistance.
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Задавший вопрос

I'm trying to do what Tyler Downer suggested but the results of about:support are so long and not cut-and-paste friendly. I printed a PDF of the page, but can't figure out who to send it. The Add Images function isn't interested in PDFs.

I'm trying to do what Tyler Downer suggested but the results of about:support are so long and not cut-and-paste friendly. I printed a PDF of the page, but can't figure out who to send it. The Add Images function isn't interested in PDFs.
Shadow110 1072 решений 14836 ответов
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Save as a Jpeg

Though if your having so much trouble getting rid of it your better off going to the pros at Malwarebytes or Adlice/Bleeping Computer

Save as a Jpeg Though if your having so much trouble getting rid of it your better off going to the pros at Malwarebytes or Adlice/Bleeping Computer
Shadow110 1072 решений 14836 ответов
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https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
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Выбранное решение

I really appreciate all the suggestions I have gotten and through a combination of them may have cleaned my laptop. This includes working with both Malwarebytes and Hitman Pro.

I went to about:support and attempted to transmit what I found there (as suggested by Tyler Downer), but it was so long that doing so was impossible. However, I noticed the Refresh Firefox (or is it Refresh Mozilla?) icon in the upper righthand corner. I clicked on that, it ran for just over 7 minutes, and the offending malware site has not reappeared (yet). I lost graphics on a lot of shortcut icons and all the shortcuts for my most visited sites on the Firefox search page. Small price to pay.

I really appreciate all the suggestions I have gotten and through a combination of them may have cleaned my laptop. This includes working with both Malwarebytes and Hitman Pro. I went to about:support and attempted to transmit what I found there (as suggested by Tyler Downer), but it was so long that doing so was impossible. However, I noticed the Refresh Firefox (or is it Refresh Mozilla?) icon in the upper righthand corner. I clicked on that, it ran for just over 7 minutes, and the offending malware site has not reappeared (yet). I lost graphics on a lot of shortcut icons and all the shortcuts for my most visited sites on the Firefox search page. Small price to pay.

Изменено KGil