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I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

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1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes. How to reset (disable) 2FA account authenticator? Can you help me? Regards, Mariusz.

Выбранное решение

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

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Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Дополнительная информация

Shadow110 1072 решений 14836 ответов
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HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address. Sorry.
cor-el
  • Top 10 Contributor
  • Moderator
17854 решений 161578 ответов
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Выбранное решение

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Do you still have the password of the Firefox account? In case of issues try to log in to the Firefox account via this website. *https://accounts.firefox.com/signin If you can't access the settings page where you can disable 2FA then try a password reset. *https://accounts.firefox.com/settings
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Полезный ответ

Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

Thanks for help. I registered new account... It's impossible login to account without 2FA or backup codes...
valasudurai 1 решений 87 ответов
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hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key