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The ESR was downloaded and installed and the firefox browser is not recognizing it. How can I make it work?

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Firefox upgraded to the latest version. My organization uses cloud based applications that require the ESR. I downloaded and installed the new ESR, refreshed firefox and created a new profile and the ESR extension is still not working.

Firefox upgraded to the latest version. My organization uses cloud based applications that require the ESR. I downloaded and installed the new ESR, refreshed firefox and created a new profile and the ESR extension is still not working.

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Дополнительная информация

TyDraniu
  • Top 25 Contributor
357 решений 2004 ответов
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cltuma said

My organization uses cloud based applications that require the ESR. I downloaded and installed the new ESR, refreshed firefox and created a new profile and the ESR extension is still not working.

The conclusion is that your applications require the previous ESR (52), not the new one. Ask your IT department.

''cltuma [[#question-1232486|said]]'' <blockquote> My organization uses cloud based applications that require the ESR. I downloaded and installed the new ESR, refreshed firefox and created a new profile and the ESR extension is still not working. </blockquote> The conclusion is that your applications require the previous ESR (52), not the new one. Ask your IT department.