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Firefox and BT mail access problem Windows Vista

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Only use computer for emails , looking at News and few other basics. Do not understand computer jargon . Am retired and live in Greece but kept BTmail address to keep in touch with friends . Can't access emails , keeps timing out . Have read a few advice sites as see it's not uncommon , but I haven't a clue what they're talking about . Contacted BT but told to phone 0800 number which is not possible from here . Think their helpers have a check list, and useless with idiots like me who have no idea what they're on about . Chat was a total waste of time. Thank you

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Sorry to hear about your problems .....

Apart from the fact that Windows Vista is no longer supported : Firefox doesn't 'do' email.

You said that you have chatted with BT - have you tried to contact them here : https://www.bt.com/help/home/#/  ?

In case you're using Thunderbird, you could post your question here :

https://support.mozilla.org/en-US/products/thunderbird

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Выбранное решение

Sorry to hear about your problems .....

Apart from the fact that Windows Vista is no longer supported : Firefox doesn't 'do' email.

You said that you have chatted with BT - have you tried to contact them here : https://www.bt.com/help/home/#/  ?

In case you're using Thunderbird, you could post your question here :

https://support.mozilla.org/en-US/products/thunderbird