I called for more help

"Just from tonight:"

bp-f47d87ef-288b-4561-bbac-42af40180513 bp-1423851b-7e36-4f3a-a98f-c6b7f0180513

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499 ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-cd57c830-ab65-46f5-b007-c18be0180513 bp-4d483162-7e08-484f-bd7e-9dfbe0180513

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499

I have it too. Unsubmitted Crash Reports Report ID Date Crashed ca44b6ba-e167-4c55-8e15-7fec652589ec 10/2/2018 10:03 PM 6a2f2b60-c265-43be-a595-82199dcb8ecf 10/2/2018 9:51 PM 883dc6ca-f91d-471f-966a-9ba4441bea66 10/2/2018 5:27 PM 07038ef4-fada-471f-bedf-6c5089c0e883 10/2/2018 5:27 PM b168a5c9-6e9f-4c8c-acf0-7671a1d30873 10/2/2018 5:20 PM ef9c3ec0-890c-40d5-a91e-c84b63c7b3b6 10/1/2018 9:07 PM 3f6f857c-3ad1-491e-bf5f-6623edc7f86f 10/1/2018 9:07 PM aaa8e39f-851c-49ae-b023-9d361e734da1 10/1/2018 9:07 PM 1aa971ee-dc9e-4715-91d3-92b879e77ea7 9/30/2018 10:33 PM 10cb4113-69ca-4420-b8ae-14ac45906555 9/30/2018 10:33 PM bb0d42d9-0179-4076-aad9-12031f5009e1 9/30/2018 10:09 PM a2b2f7ae-3afe-455c-a336-94f6be806d83 9/28/2018 9:46 PM 7330273b-38fc-4c60-a3b8-412461556d8b 9/27/2018 9:52 PM 3b6267cf-9ac5-4c2e-a05f-b6da890f7f0e 9/27/2018 7:57 PM 8e46a67b-42cc-4379-bce7-92b4ec0f1aec 9/27/2018 5:11 PM 97b7e9f3-bbe1-4098-9734-caca20f2d777 9/27/2018 4:59 PM 3c28f920-a015-4de5-ab95-e7f16ab54478 9/27/2018 4:59 PM 4930e4b9-0951-4e17-b497-580d6aa2a3a3 9/27/2018 4:59 PM 96265496-1c24-4ade-b79d-1fbe4a2f5309 9/27/2018 4:23 PM 6b97c6a6-902b-411e-8918-c25c1a424e63 9/26/2018 10:51 PM 06d2a56b-a5ba-4f69-b2a9-e0ea91987990 9/26/2018 10:51 PM a3088f2d-d330-4615-b62f-98be05e45163 9/26/2018 10:51 PM e35cc626-7dba-4b60-88c6-a6c4c5186b78 9/25/2018 10:21 PM d5ec23de-e5bd-47ca-a08b-8ced6300bce1 9/25/2018 10:21 PM

GeneWo Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

Also, follow these instructions;

Your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Application Basics

Name: Firefox Version: 62.0.3 Build ID: 20181001155545 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-8837cf5a-4fb8-4435-b0fb-4ce060181003 Submitted: 11 minutes ago

Report ID: bp-fce0dc9b-d482-4471-8e4c-2f6ae0181003 Submitted: 7 hours ago

All Crash Reports (including 15 pending crashes in the given time range) Firefox Features

Name: Activity Stream Version: 2018.08.22.1219-93becf29 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Monitor Version: 2.3 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 33.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Telemetry coverage Version: 7.0 ID: telemetry-coverage-bug1487578@mozilla.org

Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org

Extensions

Name: Ebates: The Free Cash Back Shopping Assistant Version: 4.26.10.0 Enabled: true ID: {35d6291e-1d4b-f9b4-c52f-77e6410d1326}

Name: Flash and Video Download Version: 3.2.1 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Google Translator for Firefox Version: 3.0.3.1 Enabled: true ID: translator@zoli.bod

Name: Iridium for YouTube Version: 0.2.2 Enabled: true ID: iridium@particlecore.github.io

Name: LanguageTool - Grammar and Style Checker Version: 1.0.46 Enabled: true ID: languagetool-webextension@languagetool.org

Name: Video DownloadHelper Version: 7.3.5 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Yahoo Homepage Version: 1.5 Enabled: false ID: ff_hpset@jetpack

Security Software

Type:

Type:

Graphics

Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009e1b) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3200 Graphics Direct3D11 vs_4_0 ps_4_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 1 DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: ATI Radeon HD 3200 Graphics Vendor ID: 0x1002 Device ID: 0x9612 Driver Version: 8.653.0.0 Driver Date: 9-8-2009 Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Subsys ID: 02021025 RAM: 256

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: direct2d 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 2100 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature ADVANCED_LAYERS: available by user: Enabled for Windows 7 via user-preference

Workarounds NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_791A&SUBSYS_00791A00&REV_1000\5&4161f2e&0&0001 Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Input Devices Name: Group Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_791A&SUBSYS_00791A00&REV_1000\5&4161f2e&0&0001 Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250202&REV_1002\4&5ce2009&0&0001

I have a memory-report.json.gz file but don't know how to send it.

bp-8837cf5a-4fb8-4435-b0fb-4ce060181003 Signature: IPCError-browser | ShutDownKill

Product Firefox Release Channel release Version 62.0.3 Build ID 20181001155545 OS Unknown OS Version

CrashTime Wed, 03 Oct 2018 21:03:41 GMT

Attention Sumo's there are over 40 related bug reports

No Modules information +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-fce0dc9b-d482-4471-8e4c-2f6ae0181003 Signature: IPCError-browser | ShutDownKill

Product Firefox Release Channel release Version 62.0.3 Build ID 20181001155545 OS Windows 7 OS Version 6.1.7601 Service Pack 1

CrashTime Wed, 03 Oct 2018 14:10:07 GMT

Attention Sumo's there are over 40 related bug reports

Kernel32.dll = Microsoft

ntdll.dll = Microsoft

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

mfplat.dll = Microsoft Windows Media Foundation Platform

IPSEng64.dll = Symantec Intrusion Detection

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 What to download? the only thing I load was a video driver. Did you see something?

These are shutdown hangs where Firefox takes too much time to close and a crash is forced. There is usually not much to tell about the cause of such a crash.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
• do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

If you use "Clear history when Firefox closes" then try to disable this feature.

• Options/Preferences -> Privacy & Security
  Firefox will: "Use custom settings for history":
  [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox