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I have just upgraded to Firefox 52.7.3 64 bit and all my bookmarks and history have disappeared!

Размещено

The upgrade was from the previous 64 bit version. Also, have tried to the restore option but always get the message "Unable to process backup file" - extremely frustrating.

The upgrade was from the previous 64 bit version. Also, have tried to the restore option but always get the message "Unable to process backup file" - extremely frustrating.

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 29.0 r0
  • 5.1.50907.0

Приложение

  • Firefox 52.7.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
  • URL поддержки: https://support.mozilla.org/1/firefox/52.7.3/WINNT/en-GB/

Расширения

  • Adblock Plus 3.0.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Disconnect 5.18.21 (2.0@disconnect.me)
  • Easy Video Downloader 1.98.5 (vdpure@link64)
  • Easy Youtube Video Downloader Express 10.7 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • Min Vid 0.4.9 (@min-vid)
  • Mozilla Archive Format 5.2.1 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Save Page WE 9.3 (savepage-we@DW-dev)
  • uBlock Origin 1.15.18 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.0.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • 1-Click YouTube Video Downloader 4.0.8 (YoutubeDownloader@PeterOlayev.com) (Неактивно)
  • Activity Stream 1.14.3 (@activity-streams) (Неактивно)
  • Ant Video downloader 3.2.34 (anttoolbar@ant.com) (Неактивно)
  • Bulk Media Downloader 0.2.1 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3}) (Неактивно)
  • Flash and Video Download 3.1.1 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Неактивно)
  • Flash Video Downloader 16.0.12 (artur.dubovoy@gmail.com) (Неактивно)
  • In My Pocket 0.8.1 ({cd7e22de-2e34-40f0-aeff-cec824cbccac}) (Неактивно)
  • Net Usage Item 2.1.5-rc1 ({DA1B0AB5-7DD3-4066-BC2A-64AABBDD0A8B}) (Неактивно)
  • snoozetabs 1.0.20 (snoozetabs@mozilla.com) (Неактивно)
  • Tab Groups 2.1.4 (tabgroups@quicksaver) (Неактивно)
  • Test Pilot 2.0.8-dev-2425b5a (@testpilot-addon) (Неактивно)
  • Video Downloader Prime 0.1.8 (jid1-i6dUGvCrz2WZu8@jetpack) (Неактивно)
  • Windscribe VPN 2.3.7 (@windscribeff) (Неактивно)
  • YouTube Best Video Downloader 2 8.5.2 ({170503FA-3349-4F17-BC86-001888A5C8E2}) (Неактивно)
  • YouTube Download Plus 2.0.4 (addon@ytdownloader.info) (Неактивно)
  • Youtube Downloader mp3 2.8 (@youtube_downloader) (Неактивно)
  • YouTube Video and Audio Downloader (Dev Edt.) 0.7.3 ({f73df109-8fb4-453e-8373-f59e61ca4da3}) (Неактивно)
  • YouTube Video Download & Convert 64.1.0 ({e8deb9e5-5688-4655-838a-b7a121a9f16e}) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 12-11-2017
  • driverDate2:
  • driverVersion: 10.18.10.4885
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Изменённые настройки

Разное

  • User JS: Нет
  • Доступность: Нет
FredMcD
  • Top 10 Contributor
4334 решений 60935 ответов
Размещено
What about the rest of your profile? passwords, settings . . . . Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
Shadow110 1072 решений 14836 ответов
Размещено

HI. sorry to hear that. Please check on your desktop for a folder called OldFirefoxProfile. If it is there it maybe possible to rescue some data.

Also please check to see if Firefox just created a new profile and that your old one is still there :

As to Restore, no idea what you are trying to restore from. Win7 ? If so it will not work. If your Profile is not in the places I mentioned then some how it was determined it was corrupted and was deleted. fyi for the future :

Please let us know if this solved your issue or if need further assistance.

HI. sorry to hear that. Please check on your desktop for a folder called OldFirefoxProfile. If it is there it maybe possible to rescue some data. Also please check to see if Firefox just created a new profile and that your old one is still there : *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data As to Restore, no idea what you are trying to restore from. Win7 ? If so it will not work. If your Profile is not in the places I mentioned then some how it was determined it was corrupted and was deleted. fyi for the future : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Please let us know if this solved your issue or if need further assistance.