X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

I am not able to start firefox after the latest upgrade

Размещено

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.
Приложенные скриншоты

Выбранное решение

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Прочитайте этот ответ в контексте 0

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

Дополнительная информация

FredMcD
  • Top 10 Contributor
4261 решений 59658 ответов
Размещено

What's your computer system and Firefox version?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

What's your computer system and Firefox version? Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
Размещено

Задавший вопрос

Windows 10 . Firefox 57.

I was able to make some progress by doing a "reset" firefox option when you start FF in Safe mode. I able to access the internet. After I minimize the window - leave it minimized for 2-3 mins - I am not able to restore the window. The same window as what I have attached earlier.

Windows 10 . Firefox 57. I was able to make some progress by doing a "reset" firefox option when you start FF in Safe mode. I able to access the internet. After I minimize the window - leave it minimized for 2-3 mins - I am not able to restore the window. The same window as what I have attached earlier.
FredMcD
  • Top 10 Contributor
4261 решений 59658 ответов
Размещено

Did you try Firefox in Safe mode?

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Did you try Firefox in Safe mode? Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Задавший вопрос

Let me try to restate the problem that I am facing :

1. Firefox starts in normal mode - I am able to get to my regular webpages. Not a problem. 2. When I minimize the window and certain amount of time has lapsed - the minimized window no longer restores to normal state. It just sits there. Screen share attached in the first post. 3. I have tried safe mode, reset and fresh install of firefox etc. no of it seems to help. 4. This problem started after the new 57 upgrade. I am running Windows 10. Let me know if you need additional information.

Let me try to restate the problem that I am facing : 1. Firefox starts in normal mode - I am able to get to my regular webpages. Not a problem. 2. When I minimize the window and certain amount of time has lapsed - the minimized window no longer restores to normal state. It just sits there. Screen share attached in the first post. 3. I have tried safe mode, reset and fresh install of firefox etc. no of it seems to help. 4. This problem started after the new 57 upgrade. I am running Windows 10. Let me know if you need additional information.
FredMcD
  • Top 10 Contributor
4261 решений 59658 ответов
Размещено

Выбранное решение

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
Размещено

Задавший вопрос

Switching to a 32-bit version seems to have solved the problem. That;s fine by me. Appreciate your help ! Thanks.

Switching to a 32-bit version seems to have solved the problem. That;s fine by me. Appreciate your help ! Thanks.
FredMcD
  • Top 10 Contributor
4261 решений 59658 ответов
Размещено

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.