And what happens when you attempt to log on?

Did you verify your credentials using webmail? What's the result?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

I trying to log on to Gmail from Mozilla Thunderbird. Entering the password to access Gmail from the Web does nothing.

Entering the password to access Gmail from the Web does nothing.

When you can't login to your Gmail account you do have a problem unrelated to Thunderbird. Get that fixed first.

If you still cannot login to your account using Thunderbird once you can again login again to your account via browser, you can come back here.

Login to Gmail account via the Web okay. Still can't access Gmail from Mozilla Thunderbird.

Still can't access Gmail from Mozilla Thunderbird.

Please explain in detail

• what you're doing
• what happens
• what you expect to happen

I load Mozilla Thunderbird and get a dialog box stating Login Failed with 3 options - Retry, Enter New Password and Cancel. I enter the new password that I successfully login to Gmail on the Web. I then get the Login Failed dialog box again.

I expect to connect to my Gmail account using Mozilla Thunderbird like have been doing for several years on my desktop PC at my home . My problem started when I changed my Gmail password via the Web at a remote location on my laptop when prompted to do so.

Thanks for assistance.

Try to delete the password Thunderbird has remembered. You'll then be prompted for the password the next time it's needed.

At the top right of the Thunderbird window, click the menu button > Options > Security > Passwords > Saved Passwords.

Also see http://kb.mozillazine.org/Setting_and_changing_email_passwords

This morning, without doing anything, I had access to my Gmail account through Mozilla Thunderbird.

Thanks for your help.