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How do I debug an intermittent failure to send?

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jamiemcclelland
jamiemcclelland
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I'm running Thunderbird 52.2 on Debian buster (1:52.2.1-4).

About once every day or two, I try to send a message. I click send and immediately the send box greys out, but there is no other feedback and the message doesn't send.

If I click Save - I also get no feedback. The message is still open.

If I click the X to close the window, I'm told that the message has not been sent and I am asked if I want to save it.

If I click save, I'm returned to the open message and get no other error messages.

If I close the message without sending and then close Thunderbird, the user interface goes away, as if it was closed.

However, it still shows up in my process list.

If I wait several minutes I eventually get a message about how Thunderbird crashed, but usually I just kill the process.

When I start Thunderbird again, everything works as expected (for a day or so).

The only add-on I have installed is Enigmail (however, this problem happens even if I send to someone without a key and/or if I send a message and uncheck the encrypt and sign options).

I haven't tried running Thunderbird without engimail because then I can't really use my email.

Any other tips on how to debug?

I'm running Thunderbird 52.2 on Debian buster (1:52.2.1-4). About once every day or two, I try to send a message. I click send and immediately the send box greys out, but there is no other feedback and the message doesn't send. If I click Save - I also get no feedback. The message is still open. If I click the X to close the window, I'm told that the message has not been sent and I am asked if I want to save it. If I click save, I'm returned to the open message and get no other error messages. If I close the message without sending and then close Thunderbird, the user interface goes away, as if it was closed. However, it still shows up in my process list. If I wait several minutes I eventually get a message about how Thunderbird crashed, but usually I just kill the process. When I start Thunderbird again, everything works as expected (for a day or so). The only add-on I have installed is Enigmail (however, this problem happens even if I send to someone without a key and/or if I send a message and uncheck the encrypt and sign options). I haven't tried running Thunderbird without engimail because then I can't really use my email. Any other tips on how to debug?

Выбранное решение

After writing this question - I discovered that there was an enigmail update available. I've installed the update and so far no repetition of the problem. Fingers crossed that this is the end of it.

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Все ответы (2)

jamiemcclelland
jamiemcclelland Задавший вопрос
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Выбранное решение

After writing this question - I discovered that there was an enigmail update available. I've installed the update and so far no repetition of the problem. Fingers crossed that this is the end of it.

Matt
Matt
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I have marked your comment as a solution. If not solved just post here again in the next month or so, but it sounds like an add-on issue to me. The send process is as I understand it (poorly) is complex and poorly understood. If Thunderbird developers have commented like that, my guess is the enigmail folks are not doing any better with it.