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Firefox crashes

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  • 1 имеет эту проблему
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  • Последний ответ от cor-el

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Sometime in May, I don't remember exactly when, I began deleting files off my laptop to free up space on my hard drive. Ever since then, my tabs would crash unexpectedly. There were times where Firefox would crash when I would perform specific actions. For example, when checking Gmail I would be able to check my main inbox but suddenly Firefox would crash if I tried checking other inboxes. Firefox would go to sites like Youtube, Spotify, and Soundcloud but then crash after a few moments of being on them. For the most part Firefox would only remain running without crashing while searching on Google and utilizing Gmail. Up until this point my laptop has submitted around 170 crash reports. I’ve checked to see if Firefox still crashes in safe mode and it does. I’ve reinstalled Firefox twice and it stopped crashing for a short period of time. My software, Firefox, and plugins are up to date. I’m not really sure what else to do at this point and I can’t have this happen when I go back to school. The most recent Crash ID: bp-9de34816-2a5f-4b6a-ae98-217611170716.

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bp-9de34816-2a5f-4b6a-ae98-217611170716 Signature: CoreText@0x500f2

This is for Sumo's Related Bugs 1331448 NEW --- Startup crash in CoreText@0x50162 via gfxMacPlatformFontList. Bad font?


First, let's make sure you did not remove any Firefox files.

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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After the above, if you are still having problems;

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar.

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You can check in Font Book for corrupted and duplicate fonts and other font issues.