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Master password not recognized in Firefox 53

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My master password and all my stored password disappeared in Firefox 53. In security setting tab of setting the "use master password" checkbox is disabled and if I try to enable it a pop up error window is opened. Rolling back to Firefox 52 the situation returns to normal status and the master password appears again. What's happening? Is there an undocumented incompatibility? How can I use my stored password under Firefox 53?

My master password and all my stored password disappeared in Firefox 53. In security setting tab of setting the "use master password" checkbox is disabled and if I try to enable it a pop up error window is opened. Rolling back to Firefox 52 the situation returns to normal status and the master password appears again. What's happening? Is there an undocumented incompatibility? How can I use my stored password under Firefox 53?

Выбранное решение

Hi all, I solved the problem following the solution described in the following post: https://support.mozilla.org/en-US/questions/1157892

Just renaming the secmod.db file in the user profile folder and the MP and saved password works again.

Btw, In the browser console no error are reported.

Прочитайте этот ответ в контексте 2

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 24.0 r0
  • 5.1.50906.0

Приложение

  • Firefox 51.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:51.0) Gecko/20100101 Firefox/51.0
  • URL поддержки: https://support.mozilla.org/1/firefox/51.0.1/WINNT/it/

Расширения

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • FireFTP 2.0.31 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • To Google Translate 2.2 (jid1-93WyvpgvxzGATw@jetpack)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1991103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.22082
  • driverDate: 10-7-2013
  • driverDate2:
  • driverVersion: 9.18.10.3324
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Изменённые настройки

Разное

  • User JS: Нет
  • Доступность: Нет
FredMcD
  • Top 10 Contributor
4398 решений 61704 ответов
Размещено

It's possible that v53 is accessing the wrong profile. Using v52, Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

Write down the name of the current profile.


Now start v53 and repeat the above. Is it the same profile?


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

It's possible that v53 is accessing the wrong profile. Using v52, Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Write down the name of the current profile. Now start v53 and repeat the above. Is it the same profile? ------------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
FredMcD
  • Top 10 Contributor
4398 решений 61704 ответов
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Separate Issue; Make sure your player is up to date. Flash Player Version: 25.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Separate Issue; Make sure your player is up to date. Flash Player '''Version: 25.0.0.148''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only>

Задавший вопрос

Same profile (default) on Firefox 53 and 52 (in this moment I'm using 51 because I have the installation pack ready to install, but it has the same behaviour). Only one profile installed, same folder and same name.

I'd prefer to avoid to copy all my links and passwords manually. I hope this compatibility problem should solved.


Thanks for the suggestion about Flash. I know and for the moment I take the plugin blocked.

Same profile (default) on Firefox 53 and 52 (in this moment I'm using 51 because I have the installation pack ready to install, but it has the same behaviour). Only one profile installed, same folder and same name. I'd prefer to avoid to copy all my links and passwords manually. I hope this compatibility problem should solved. Thanks for the suggestion about Flash. I know and for the moment I take the plugin blocked.

Задавший вопрос

I found a similar problem posted here: https://support.mozilla.org/en-US/questions/1158059

I'm not alone...

I found a similar problem posted here: https://support.mozilla.org/en-US/questions/1158059 I'm not alone...
cor-el
  • Top 10 Contributor
  • Moderator
17874 решений 161726 ответов
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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Do you have non ASCII (Unicode or accented) characters in the MP?

You can also check permissions and owner ship of the logins.json and key3.db files.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 Do you have non ASCII (Unicode or accented) characters in the MP? You can also check permissions and owner ship of the logins.json and key3.db files.

Изменено cor-el

Задавший вопрос

Same problem in Windows Safe Mode. No special characters in MP. I checked permissions and ownership of the two files but nothing strange... they seems standard files. Upgrading and downgrading Firefox maintain these files and with old version I can access to passwords, with new 53 version the saved password table seems empty. If I try to enable MP from checkbox an error occurs, as described in the other post. It seems Firefox 53 recognizes that something about MP and passwords is present but it isn't able to manage it.

Same problem in Windows Safe Mode. No special characters in MP. I checked permissions and ownership of the two files but nothing strange... they seems standard files. Upgrading and downgrading Firefox maintain these files and with old version I can access to passwords, with new 53 version the saved password table seems empty. If I try to enable MP from checkbox an error occurs, as described in the other post. It seems Firefox 53 recognizes that something about MP and passwords is present but it isn't able to manage it.
cor-el
  • Top 10 Contributor
  • Moderator
17874 решений 161726 ответов
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See also: /questions/1157769 "Unable to change Master Password" message appears every time I try to create one!

Do you see any error messages in the Browser Console about the Password Manager?

See also: [/questions/1157769] &quot;Unable to change Master Password&quot; message appears every time I try to create one! Do you see any error messages in the Browser Console about the Password Manager? *https://developer.mozilla.org/Tools/Browser_Console

Выбранное решение

Hi all, I solved the problem following the solution described in the following post: https://support.mozilla.org/en-US/questions/1157892

Just renaming the secmod.db file in the user profile folder and the MP and saved password works again.

Btw, In the browser console no error are reported.

Hi all, I solved the problem following the solution described in the following post: https://support.mozilla.org/en-US/questions/1157892 Just renaming the secmod.db file in the user profile folder and the MP and saved password works again. Btw, In the browser console no error are reported.
FredMcD
  • Top 10 Contributor
4398 решений 61704 ответов
Размещено

That was very good work. Well done.

That was very good work. Well done.