Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Firefox opens to black tab and won't work unless I "refresh" and sign in.

  • 2 ответа
  • 1 имеет эту проблему
  • 65 просмотров
  • Последний ответ от bobguth

more options

When I open Firefox, it opens to a blank tab rather than my home page. Then nothing works. I have to go to help, troubleshooting information and refresh which takes me to a page where I have to sign in. Once that's done, the program works. This problem started suddenly a few days ago.

When I open Firefox, it opens to a blank tab rather than my home page. Then nothing works. I have to go to help, troubleshooting information and refresh which takes me to a page where I have to sign in. Once that's done, the program works. This problem started suddenly a few days ago.

Выбранное решение

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

more options

Выбранное решение

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

more options

Thank you phillip. Worked like a charm!