Поиск в Поддержке

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my passwords are gone

  • 2 ответа
  • 5 имеют эту проблему
  • 432 просмотра
  • Последний ответ от soundwave

more options

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there.

I even tried safe mode and the passwords are not there.

Выбранное решение

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.

Прочитайте этот ответ в контексте 👍 0

Все ответы (2)

more options

Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

Выбранное решение

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.