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How do I fix choppy audio on Facebook in Firefox?

  • 2 ответа
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от NMV22

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I just recently switched from Chrome back to Firefox and immediately started experiencing choppy audio on the videos embedded on my Facebook feed. I switched back to Chrome for a few minutes to test it out and all the same videos are perfect on Chrome. I then went back to Firefox and made sure I updated to the most recent version and restarted my computer. That didn't help. I'd like to fix this issue so that I can stay with Firefox but every article I've read about the issue has no solution....and it's been going on for YEARS according to the dates of the articles. Can you give me a solution or will I have to switch to another browser? Also, everything is running super slow on Firefox compared to Chrome. As a matter of fact it's taking forever to load my screen shot of my Mac info to this post (geez!) I hope you can help! Thank you! Please see my computer info in attached image. .....Never mind, the screenshot won't upload so.... I have a MacBook Pro using Mac OS X Lion 10.7.5 (11G63b). Please let me know what else you need to know to help. Thank you again!

I just recently switched from Chrome back to Firefox and immediately started experiencing choppy audio on the videos embedded on my Facebook feed. I switched back to Chrome for a few minutes to test it out and all the same videos are perfect on Chrome. I then went back to Firefox and made sure I updated to the most recent version and restarted my computer. That didn't help. I'd like to fix this issue so that I can stay with Firefox but every article I've read about the issue has no solution....and it's been going on for YEARS according to the dates of the articles. Can you give me a solution or will I have to switch to another browser? Also, everything is running super slow on Firefox compared to Chrome. As a matter of fact it's taking forever to load my screen shot of my Mac info to this post (geez!) I hope you can help! Thank you! Please see my computer info in attached image. .....Never mind, the screenshot won't upload so.... I have a MacBook Pro using Mac OS X Lion 10.7.5 (11G63b). Please let me know what else you need to know to help. Thank you again!

Все ответы (2)

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Hello NMV22, try disabling graphics hardware acceleration.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

To add a screenshot click the Browse button below the Post a Reply box (unfortunately none can post a screenshot in question)

Thank you.

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That didn't fix it. Am I right in assuming that no one really knows the solution? I've read threads that go on and on and on with people spending hours and hours making all these changes to their computer, hoping to fix this issue, with no avail.