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Firefox wont load any web pages

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I went through the trouble shooting steps of, checking firewall, deleting and re-adding Firefox to exception list. I've updated and did a full system scan with ESET Nod 32, I disabled add-ons, I uninstalled and reinstalled into a new folder I was able to use Firefox until I closed the browser and now when I restarted it, no web pages will load BUT I have no issues with other programs or browsers connecting and using the network and internet. Currently I am connected to my network and internet using a CISCO USB Wi-Fi stick. This issue just started last night after I upgraded to version 44.0

  • Win 7 Pro 64-bit SP1
  • AMD II X4 955 3.20Ghz
  • 8GB Ram
I went through the trouble shooting steps of, checking firewall, deleting and re-adding Firefox to exception list. I've updated and did a full system scan with ESET Nod 32, I disabled add-ons, I uninstalled and reinstalled into a new folder I was able to use Firefox until I closed the browser and now when I restarted it, no web pages will load BUT I have no issues with other programs or browsers connecting and using the network and internet. Currently I am connected to my network and internet using a CISCO USB Wi-Fi stick. This issue just started last night after I upgraded to version 44.0 *Win 7 Pro 64-bit SP1 *AMD II X4 955 3.20Ghz *8GB Ram

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

Дополнительная информация

cor-el
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What security software do you have?

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:


Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

What security software do you have? It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating ----- Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift (Mac: Options) key to see if that helps. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
FredMcD
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As a test, disable your protection programs.

As a test, disable your protection programs.

Задавший вопрос

@cor-el, as stated in my problem description, I am using ESET Nod32. I disabled active firewall protection on both ESET and Windows built in, to see if that helped and it did not. I also tried removing firefox from the firewall and having the PC add it back in. That didn't solve anything. @FredMcD, I am able to use firefox in safe mode, I discovered that before your reply. So I am led to believe that an add on I have installed is the culprit. I am only using FireFTP, not actively right now but it is installed. Last Pass, and Ad-Block Plus.

@cor-el, as stated in my problem description, I am using ESET Nod32. I disabled active firewall protection on both ESET and Windows built in, to see if that helped and it did not. I also tried removing firefox from the firewall and having the PC add it back in. That didn't solve anything. @FredMcD, I am able to use firefox in safe mode, I discovered that before your reply. So I am led to believe that an add on I have installed is the culprit. I am only using FireFTP, not actively right now but it is installed. Last Pass, and Ad-Block Plus.

Задавший вопрос

I just did a refresh on firefox and it still wont load any pages or allow me to even visit the add on page. But I am able to use the web in safe mode though. So even with no add ons, the only was I can use the web is in safe mode...???

I just did a refresh on firefox and it still wont load any pages or allow me to even visit the add on page. But I am able to use the web in safe mode though. So even with no add ons, the only was I can use the web is in safe mode...???
FredMcD
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Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Restart Firefox. Are there any problems?

Задавший вопрос

Hardware acceleration was on, but after following last instructions it didn't change anything

Hardware acceleration was on, but after following last instructions it didn't change anything
cor-el
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Instructions for ESS 9: Advanced Setup -- Web and Email --- SSL/TLS

Root certificate then uncheck "Add the root certificate to know browsers"
SSL protocol: Do not scan SSL protocol

HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products:

http://support.eset.com/kb3126/
Instructions for ESS 9: Advanced Setup -- Web and Email --- SSL/TLS Root certificate then uncheck "Add the root certificate to know browsers" SSL protocol: Do not scan SSL protocol HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products: http://support.eset.com/kb3126/
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Полезный ответ

Do not scan SSL protocol was already checked. Let me reinterate, this issue starting occurring after I upgraded to 44.0 Never had an issue before now. No other hardware or software changes have been made to this PC. Other PC's in the house are also not effected. Also both HTTP and HTTPS are not loading.

Do not scan SSL protocol was already checked. Let me reinterate, this issue starting occurring after I upgraded to 44.0 Never had an issue before now. No other hardware or software changes have been made to this PC. Other PC's in the house are also not effected. Also both HTTP and HTTPS are not loading.

Задавший вопрос

I just upgraded to 44.0.1 and when it reloaded all worked well. When I closed the browser and reopened it again, the issue returned....

I just upgraded to 44.0.1 and when it reloaded all worked well. When I closed the browser and reopened it again, the issue returned....

Задавший вопрос

Application Basics


Name: Firefox Version: 44.0.1 Build ID: 20160205155049 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-61781ef1-b5d1-4c0c-bf4d-4b8422160207 Submitted: 1 day ago

Report ID: bp-67065a73-daea-4d32-9c19-a98752160206 Submitted: 2 days ago

All Crash Reports

Extensions


Graphics


Adapter Description: AMD Radeon HD 5800 Series Adapter Description (GPU #2): NVIDIA GeForce GT 220 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Adapter RAM (GPU #2): 1024 Asynchronous Pan/Zoom: none Device ID: 0x6898 Device ID (GPU #2): 0x0a20 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 8-3-2015 Driver Date (GPU #2): 8-17-2015 Driver Version: 15.200.1062.1004 Driver Version (GPU #2): 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 29611682 Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5800 Series Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160205155049 browser.startup.homepage_override.buildID: 20160205155049 browser.startup.homepage_override.mstone: 44.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.1 gfx.crash-guard.d3d11layers.appVersion: 44.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6898 gfx.crash-guard.d3d11layers.driverVersion: 15.200.1062.1004 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-manager.buildID: 20160205155049 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


Application Basics ------------------ Name: Firefox Version: 44.0.1 Build ID: 20160205155049 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-61781ef1-b5d1-4c0c-bf4d-4b8422160207 Submitted: 1 day ago Report ID: bp-67065a73-daea-4d32-9c19-a98752160206 Submitted: 2 days ago All Crash Reports Extensions ---------- Graphics -------- Adapter Description: AMD Radeon HD 5800 Series Adapter Description (GPU #2): NVIDIA GeForce GT 220 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Adapter RAM (GPU #2): 1024 Asynchronous Pan/Zoom: none Device ID: 0x6898 Device ID (GPU #2): 0x0a20 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 8-3-2015 Driver Date (GPU #2): 8-17-2015 Driver Version: 15.200.1062.1004 Driver Version (GPU #2): 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 29611682 Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: Yes Vendor ID: 0x1002 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5800 Series Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160205155049 browser.startup.homepage_override.buildID: 20160205155049 browser.startup.homepage_override.mstone: 44.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.1 gfx.crash-guard.d3d11layers.appVersion: 44.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6898 gfx.crash-guard.d3d11layers.driverVersion: 15.200.1062.1004 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-manager.buildID: 20160205155049 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.11 Version in use: 4.11 NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSUTIL Expected minimum version: 3.21 Version in use: 3.21 Experimental Features ---------------------
FredMcD
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bp-67065a73-daea-4d32-9c19-a98752160206

Signature DWriteFont::GetMetrics

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++ bp-61781ef1-b5d1-4c0c-bf4d-4b8422160207

Signature mozalloc_abort | NS_DebugBreak | nsDebugImpl::Abort

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1218266 RESOLVED FIXED Hardening against AsyncShutdown timeouts in Experiments.jsm

1206393 NEW --- Enabling "Clear history when Firefox closes" with large history triggers shutdownhang crash, causing dataloss

1187196 NEW --- shutdown crash in mozalloc_abort(char const* const) | NS_DebugBreak | nsDebugImpl::Abort(char const*, int)


Disable / update LastPass

bp-67065a73-daea-4d32-9c19-a98752160206 Signature DWriteFont::GetMetrics lpxpcom.dll = LastPass atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++ bp-61781ef1-b5d1-4c0c-bf4d-4b8422160207 Signature mozalloc_abort | NS_DebugBreak | nsDebugImpl::Abort atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1218266 RESOLVED FIXED Hardening against AsyncShutdown timeouts in Experiments.jsm 1206393 NEW --- Enabling "Clear history when Firefox closes" with large history triggers shutdownhang crash, causing dataloss 1187196 NEW --- shutdown crash in mozalloc_abort(char const* const) | NS_DebugBreak | nsDebugImpl::Abort(char const*, int) -------------- Disable / update LastPass
cor-el
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Полезный ответ

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Are you using "Clear history when Firefox closes" to clear any personal data?

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration Are you using "Clear history when Firefox closes" to clear any personal data? To see all History and Cookie settings, choose: *Tools > Options > Privacy > Firefox will: "Use custom settings for history" *https://support.mozilla.org/kb/Options+window+-+privacy+panel

Изменено cor-el

Задавший вопрос

@Cor-el, I did both your latest recommendations and I "APPEAR" to be working. Subject to change?? Thank you .

@Cor-el, I did both your latest recommendations and I "APPEAR" to be working. Subject to change?? Thank you .
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Задавший вопрос

Augh... Issue has returned.

Augh... Issue has returned.
FredMcD
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Did you disable / update Lastpass?

Did you disable / update Lastpass?

Задавший вопрос

After my problem "appeared" to be working again, I reinstalled my three add ons I use, incl Last Pass so Last Pass should have been the most up to date version since I got it fresh from the add-on page. I did not attempt to disable it to see if that works.

After my problem "appeared" to be working again, I reinstalled my three add ons I use, incl Last Pass so Last Pass should have been the most up to date version since I got it fresh from the add-on page. I did not attempt to disable it to see if that works.
msteph46 1 решений 2 ответов
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BadgerHim, I'm not sure this is your problem but I upgraded to FF44.0 a few days ago and since have had several instances - including this morning - of Firefox running fine and then just stalling, with attempted links "connecting..." with no success.

At first I thought it was a temporary loss of internet service but checking Chrome showed normal page loads so I assumed it was FF.

Closed FF and reopened it but still couldn't connect to any page.

I look at Task Manager a lot (for other things) and I noticed that when I closed FF a second time an instance of "firefox.exe*32" was still there in the PROCESSES tab when it shouldn't have been. I did see that FF wasn't listed in the APPLICATIONS tab.

I highlighted that rogue "firefox.exe*32" process and clicked "End Process", reopened FF and things were back to normal.

So maybe try closing FF when it's unresponsive, look at Task Manager>Processes for a "firefox.exe*32" that shouldn't be there, end it if it is, and run FF again.

Hope that works!

BadgerHim, I'm not sure this is your problem but I upgraded to FF44.0 a few days ago and since have had several instances - including this morning - of Firefox running fine and then just stalling, with attempted links "connecting..." with no success. At first I thought it was a temporary loss of internet service but checking Chrome showed normal page loads so I assumed it was FF. Closed FF and reopened it but still couldn't connect to any page. I look at Task Manager a lot (for other things) and I noticed that when I closed FF a second time an instance of "firefox.exe*32" was still there in the PROCESSES tab when it shouldn't have been. I did see that FF wasn't listed in the APPLICATIONS tab. I highlighted that rogue "firefox.exe*32" process and clicked "End Process", reopened FF and things were back to normal. So maybe try closing FF when it's unresponsive, look at Task Manager>Processes for a "firefox.exe*32" that shouldn't be there, end it if it is, and run FF again. Hope that works!