Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox crashes

  • 2 ответа
  • 1 имеет эту проблему
  • 18 просмотров
  • Последний ответ от FredMcD

more options

When I have AOL open, I repeatedly over the past 2 days get the bar across the top that says Adobe Flash has crashed. The ads on the page are still displayed; I don't get the gray screen with the crash icon on those. This has happened occasionally in the past, and I just have hit reload page and moved on. However, this is now happening every time my AOL page is open. I reload, and it happens again, over and over. I have reinstalled Flashplayer, and I have unchecked the accelerator box there. I have refreshed Firefox, and have rebooted several times over the past 2 days. I still keep getting the crash banner. Also, Firefox pages freeze up regularly, on whatever window I happen to have open, and I have to use Task Manager to break them free.

Изменено caspercat

All Replies (2)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

New Update; Flash Player Version
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.12 Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.008.20082 Note: McAfee Security is offered in the download.