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Форум поддержки

I signed in to sync after resetting my computer and firefox password and it won't bring back my bookmarks or settings.

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I recently had to "refresh" my computer and redownload firefox. I couldn't remember my firefox sync password, so I reset it. Then, after it said it was syncing, nothing happened. I checked the forums and apparently there is a danger of one's information being deleted on a password reset, but I didn't see any warning of this at all when I was resetting the password. Is there any possible way to get my bookmarks back? I had several hundred, and many were for academic work I have been working towards for years. Thank you for any assistance you may be able to provide.

I recently had to "refresh" my computer and redownload firefox. I couldn't remember my firefox sync password, so I reset it. Then, after it said it was syncing, nothing happened. I checked the forums and apparently there is a danger of one's information being deleted on a password reset, but I didn't see any warning of this at all when I was resetting the password. Is there any possible way to get my bookmarks back? I had several hundred, and many were for academic work I have been working towards for years. Thank you for any assistance you may be able to provide.

Выбранное решение

When you reset the password of the Sync account then this has removed all data on the Sync server because the internally used Sync key that is used to encrypt/decrypt this data is generated from the password of the Sync key. So unfortunately your personal data is lost unless you have a local backup, possibly are a previous (shadow). copy in an C:\Windows.old folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

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Дополнительные сведения о системе

Установленные плагины

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • WildTangent Games App V2 Presence Detector

Приложение

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • URL поддержки: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Расширения

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 227e103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 4-24-2014
  • driverDate2:
  • driverVersion: 10.18.10.3574
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Изменённые настройки

Разное

  • User JS: Нет
  • Доступность: Нет
FredMcD
  • Top 10 Contributor
4074 решений 56859 ответов
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Полезный ответ

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences
Размещено

Задавший вопрос

Thanks for the add-on tip. I'm gonna see if my old data back ups have at least some of my bookmarks. I appreciate the prompt advice, and wish I had known about it sooner. I'll definitely let my friends know about it as well.

Thanks for the add-on tip. I'm gonna see if my old data back ups have at least some of my bookmarks. I appreciate the prompt advice, and wish I had known about it sooner. I'll definitely let my friends know about it as well.
cor-el
  • Top 10 Contributor
  • Moderator
17087 решений 154328 ответов
Размещено

Выбранное решение

When you reset the password of the Sync account then this has removed all data on the Sync server because the internally used Sync key that is used to encrypt/decrypt this data is generated from the password of the Sync key. So unfortunately your personal data is lost unless you have a local backup, possibly are a previous (shadow). copy in an C:\Windows.old folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

When you reset the password of the Sync account then this has removed all data on the Sync server because the internally used Sync key that is used to encrypt/decrypt this data is generated from the password of the Sync key. So unfortunately your personal data is lost unless you have a local backup, possibly are a previous (shadow). copy in an C:\Windows.old folder. *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\ "AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders
Размещено

Задавший вопрос

That worked like a charm; had the old backup saved to just that folder. Thank you so much for your help!

That worked like a charm; had the old backup saved to just that folder. Thank you so much for your help!
cor-el
  • Top 10 Contributor
  • Moderator
17087 решений 154328 ответов
Размещено

Полезный ответ

You're welcome

You're welcome