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After installing Firefox on WIN 7 and 8.1, I cannot open any dropdown areas on any website.

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  • Последний ответ от cor-el

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I can, however, use the mouse wheel or input from keyboard. I have installed 39.0 on two desktops (WIN 7) and one laptop (8.1) and removed and reinstalled three times before giving up. It appears to have problems with Adobe Shockwave and/or Adobe Flashplayer. It could also have a problem with Oracle's Java updates. All are 64 bit computers. I just reinstalled Firefox and tried to use the manual steps; it froze the browser 3 times before it finally worked

All Replies (6)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I'm extremely sorry for the delay in responding.

I'm the sole officer of a burial society and I've just been swamped.

Thank you for your help.


Sheldon Krochmal


Submitted Crash Reports Report ID Date Submitted 07/23/2015 9:34 PM a84eddd3-ad86-49e5-8e78-126f5bd853c5 07/23/2015 1:52 PM 395aca28-cfc8-4b39-b117-8bd56c7dd201 07/20/2015 6:12 PM 035fc29d-593a-46c5-8a2e-b61667d24194 07/19/2015 9:56 PM ca2ec989-5c38-4f00-811d-be7e9cbfcb63 07/18/2015 1:00 PM 6c0930cd-3c61-4b75-98ab-5877348021d7 07/17/2015 2:14 PM 3b24d9c3-2261-4615-8542-e048fcf949e1 07/17/2015 10:43 AM a64a2535-b581-4811-90b0-81fa26dbaf94 07/15/2015 12:39 AM 466f5838-63e1-4b79-b7c1-1e5aae04ebe3 07/10/2015 9:53 AM 663ab708-0bcb-48dd-9a78-9c4519a869f0 07/10/2015 9:05 AM c31a08dd-8281-4d85-a960-ae65d4913f72 07/05/2015 4:54 AM 8ad32dcb-4afe-452d-8a35-1f1750cae7a4 06/27/2015 3:27 AM cee05f2f-c234-4159-8ed8-6976b1a4c729 06/26/2015 7:47 PM 520b086b-4950-49b8-b9a5-88303efa3aae 06/26/2015 11:38 AM c6718e54-04c5-40b7-9824-dad36c3632cb 06/26/2015 10:30 AM

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Sorry to repeat myself, but,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Submitted Crash Reports Report ID Date Submitted bp-ca40c690-5188-4e02-b83f-023f82150730 07/29/2015 8:47 PM bp-547d38a0-b48f-4e5e-8b00-f82f82150730 07/28/2015 1:14 PM bp-693aa864-61ad-4061-bb22-7f6aa2150730 07/28/2015 8:39 AM bp-581d2d9d-ef59-4730-8e45-c4d632150730 07/26/2015 1:11 PM bp-a612b141-8630-489d-a1c0-c6d002150726 07/26/2015 12:24 PM bp-4f23393b-dc4f-4849-beb8-f4be42150726 07/26/2015 10:57 AM bp-45fc66a5-6b5e-4e2e-b2db-ad32a2150724 07/23/2015 9:34 PM bp-f4686879-92a6-4cf0-a2dc-5a7182150730 07/23/2015 1:52 PM bp-46b6a90c-26d2-48e8-9175-4fff52150730 07/20/2015 6:12 PM bp-3752ba0d-ef57-42fd-8e5a-ff0652150730 07/19/2015 9:56 PM bp-380a6968-0f1a-425e-a943-740a22150730 07/18/2015 1:00 PM bp-c1989b9b-1b86-45bf-900b-ef5592150730 07/17/2015 2:14 PM

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That are problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)