Недавние ответы в The connection to the server was reset while the page was loadinghttps://support.mozilla.org/ru/questions/10394252015-01-06T10:55:04-08:00Thanks cor-el, this worked. I had run malwarebytes before posting so I though I was clean, but I w2015-01-06T10:55:04-08:00jonr2https://support.mozilla.org/ru/questions/1039425#answer-674135<p>Thanks cor-el, this worked. I had run malwarebytes before posting so I though I was clean, but I wasn't. I didn't have a rootkit, as that scan came up clean, but I'm not sure which program found it as I ran all of them before trying. I'm guessing SuperAntispyware as it found quite a few the others had not.
Thanks again.
</p>Do a malware check with several malware scanning programs on the Windows computer.
Please scan with 2015-01-02T12:26:18-08:00cor-elhttps://support.mozilla.org/ru/questions/1039425#answer-672512<p>Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure that you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="http://www.malwarebytes.org/mbam.php" rel="nofollow">http://www.malwarebytes.org/mbam.php</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="http://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">http://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="http://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">http://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="http://www.kaspersky.com/security-scan" rel="nofollow">http://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="http://support.kaspersky.com/5350?el=88446" rel="nofollow">http://support.kaspersky.com/5350?el=88446</a>
</li></ul>
<p>See also:
</p>
<ul><li>"Spyware on Windows": <a href="http://kb.mozillazine.org/Popups_not_blocked" rel="nofollow">http://kb.mozillazine.org/Popups_not_blocked</a>
</li><li><a href="https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>I followed step by step, but it still won't load. The message firefox gives is:
The connection was 2015-01-02T12:15:59-08:00jonr2https://support.mozilla.org/ru/questions/1039425#answer-672506<p>I followed step by step, but it still won't load. The message firefox gives is:
</p><p>The connection was reset
The connection to the server was reset while the page was loading.
</p><pre> The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
</pre>
<p>This message has been consistent for a few days now. I can access other sites, gmail, banking, etc. It is just microsoft sites that give a problem: <a href="http://hotmail.com" rel="nofollow">hotmail.com</a>, <a href="http://outlook.com" rel="nofollow">outlook.com</a>, <a href="http://login.live.com" rel="nofollow">login.live.com</a>. I've looked in the hosts file and don't see anything, could microsoft be blocking me?
</p>Many site issues can be caused by corrupt cookies or cache.
Clear the Cache and
Remove Cookies W2015-01-02T11:20:38-08:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1039425#answer-672492<p>Many site issues can be caused by corrupt cookies or cache.
</p>
<ul><li> Clear the Cache and
</li></ul>
<ul><li> Remove Cookies<br> <strong><em>Warning&nbsp;! ! </em> This will log you out of sites you're logged in to.</strong>
</li></ul>
<p>Type <strong>about:preferences</strong>&lt;Enter&gt; in the address bar.
</p>
<ul><li> <strong>Cookies;</strong> Select <strong>Privacy.</strong> Under <strong>History,</strong> select Firefox will <strong>Use Custom Settings.</strong> Press the button on the right side called <strong>Show Cookies.</strong> Use the search bar to look for the site. Note; There may be more than one entry. Remove <strong>All</strong> of them.
</li><li> <strong>Cache;</strong> Select <strong>Advanced &gt; Network.</strong> Across from <strong>Cached Web Content,</strong> Press <strong>Clear Now.</strong>
</li></ul>
<p>If there is still a problem,
<strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a></strong> {web link}
While you are in safe mode;
</p><p>Type <strong>about:preferences#advanced</strong>&lt;Enter&gt; in the address bar.
</p><p>Under <strong>Advanced,</strong> Select <strong>General.</strong>
Look for and turn off <strong>Use Hardware Acceleration</strong>.
</p><p>Poke around safe web sites. Are there any problems?
</p><p>Then restart.
</p>
<hr>
<p><a href="https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message" rel="nofollow">https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/connection-untrusted-error-message" rel="nofollow">https://support.mozilla.org/en-US/kb/connection-untrusted-error-message</a>
</p><p><strong>This Connection is Untrusted</strong> is sometimes caused because the
computer system clock is wrong. Check the time / date / time zone settings.
</p>