X
Нажмите здесь, чтобы перейти на мобильную версию сайта.

Форум поддержки

Videos freezing when i watch an episode

Размещено

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave) also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes. i allow Adobe flash to run on the page. i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Дополнительные сведения о системе

Установленные плагины

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 11.5 r502
  • 4.0.50401.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

Дополнительная информация

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 решений 40308 ответов
Размещено

Полезный ответ

You have two different versions of Flash installed for Firefox. Shockwave Flash 15.0 r0 Shockwave Flash 11.5 r502

Use the Flash uninstaller to get rid of all versions of Flash. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then install the latest Flash 16.0 version. http://get.adobe.com/flashplayer/

You have two different versions of Flash installed for Firefox. Shockwave Flash 15.0 r0 Shockwave Flash 11.5 r502 Use the Flash uninstaller to get rid of all versions of Flash. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then install the latest Flash 16.0 version. http://get.adobe.com/flashplayer/

Задавший вопрос

thanks i'll see if this works & i'll check back later.

thanks i'll see if this works & i'll check back later.

Задавший вопрос

ok i followed both instructions

when i got to the uninstaller there was 1 file that i couldn't delete.

i don't understand step d. do i need to copy that in the run again. (i didn't do that.)

i restarted & checked to see if i had the latest version of Flash Player. it said i don't. still have 15.

i downloaded adobe, the would you like to make changes box came up i checked yes & now nothing.

i can see the clouds moving in step 5.

ok i followed both instructions when i got to the uninstaller there was 1 file that i couldn't delete. i don't understand step d. do i need to copy that in the run again. (i didn't do that.) i restarted & checked to see if i had the latest version of Flash Player. it said i don't. still have 15. i downloaded adobe, the would you like to make changes box came up i checked yes & now nothing. i can see the clouds moving in step 5.
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

What program could you not remove?

What program could you not remove?

Полезный ответ

name- flash64_15_0_0_246.ocx

date modified- 12-11-14

type- activex control

it says i need permission to perform this action.

this is step d. was i suppose to run this

C:\Windows\SysWOW64\Macromed\Flash %appdata%\Adobe\Flash Player %appdata%\Macromedia\Flash Player

& delete all the files too.

name- flash64_15_0_0_246.ocx date modified- 12-11-14 type- activex control it says i need permission to perform this action. this is step d. was i suppose to run this C:\Windows\SysWOW64\Macromed\Flash %appdata%\Adobe\Flash Player %appdata%\Macromedia\Flash Player & delete all the files too.

Задавший вопрос

yes i'm bumping my own thread.

another thing

why do tabs close when firefox crashes. it just started happening like yesterday. not all the tabs just maybe 1 or 2. i always restore all the tabs when restarting.

yes i'm bumping my own thread. another thing why do tabs close when firefox crashes. it just started happening like yesterday. not all the tabs just maybe 1 or 2. i always restore all the tabs when restarting.
cor-el
  • Top 10 Contributor
  • Moderator
17578 решений 159013 ответов
Размещено

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Задавший вопрос

ok i unchecked the hardware acceleration. i even restarted in safemode.

& videos are still stopping.

should i try the flash uninstaller again.

if i delete firefox altogether & re download it, what happens. do i lose everything.

ok i unchecked the hardware acceleration. i even restarted in safemode. & videos are still stopping. should i try the flash uninstaller again. if i delete firefox altogether & re download it, what happens. do i lose everything.
cor-el
  • Top 10 Contributor
  • Moderator
17578 решений 159013 ответов
Размещено

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Задавший вопрос

i tried the network support in safe mode. it stayed on this loading files pages for a long time so i gave up. :(

i'm not sure what to do anymore.

i tried the network support in safe mode. it stayed on this loading files pages for a long time so i gave up. :( i'm not sure what to do anymore.

Задавший вопрос

i have another issue. sorry i am being a pest.

why does my yahoo toolbar reset my apps to the default settings. its been doing that for a couple days now.

i keep changing them back to my apps but somehow they keep resetting whenever i bring up firefox.

i have another issue. sorry i am being a pest. why does my yahoo toolbar reset my apps to the default settings. its been doing that for a couple days now. i keep changing them back to my apps but somehow they keep resetting whenever i bring up firefox.
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------- '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save'''
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

UserofFirefox2014 said

if i delete firefox altogether & re download it, what happens. do i lose everything.

Firefox comes in three or more folders on all computers. They are;

  • Maintenance (Programs Folder)
  • Firefox itself (Programs Folder)
  • And one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be effected.

''UserofFirefox2014 [[#answer-667790|said]]'' <blockquote> if i delete firefox altogether & re download it, what happens. do i lose everything. </blockquote> Firefox comes in three or more folders on all computers. They are; * Maintenance (Programs Folder) * Firefox itself (Programs Folder) * And one folder in the profile of each user on the computer. If you remove the Firefox folder, the user folders would not be effected.

Задавший вопрос

so i should get rid of the toolbar. it comes in handy tho. :(

i only have 2 other add ons. tumblr savior & gmail.

so should i delete the second one?

so i should get rid of the toolbar. it comes in handy tho. :( i only have 2 other add ons. tumblr savior & gmail. so should i delete the second one?
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

Just Disable the toolbar. Someday it may be compatible.

Just '''Disable''' the toolbar. Someday it may be compatible.

Задавший вопрос

ok back my flash/shockwave problem.

is there another way to get rid of both versions that i have installed. i tried the uninstaller but there was still the one file that i couldn't delete.

ok back my flash/shockwave problem. is there another way to get rid of both versions that i have installed. i tried the uninstaller but there was still the one file that i couldn't delete.
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

All you have to do is to remove Shockwave Flash 11.5 r502 <Old Program>

or

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

All you have to do is to remove Shockwave Flash 11.5 r502 <Old Program> or Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.5.155 http://get.adobe.com/shockwave/'''

Задавший вопрос

do i remove it in my control panel.

yes i've tried the flash player uninstaller & there was still 1 file that i couldn't delete.

i already downloaded adobe but it said i still had an old version.

i'm sure after 3-4 days i'm getting annoying.

do i remove it in my control panel. yes i've tried the flash player uninstaller & there was still 1 file that i couldn't delete. i already downloaded adobe but it said i still had an old version. i'm sure after 3-4 days i'm getting annoying.
FredMcD
  • Top 10 Contributor
4270 решений 59896 ответов
Размещено

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Make sure to remove the right file.

'''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Make sure to remove the right file.

Задавший вопрос

shockwave isn't even in my programs.

but its on my add ons page.

shockwave isn't even in my programs. but its on my add ons page.