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Firefox crashes

  • 2 ответа
  • 1 имеет эту проблему
  • 32 просмотра
  • Последний ответ от jscher2000

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bp-79a2cb4d-4cf4-4fda-8f76-410eb2140718 c5fc921d-21a1-44fb-b917-0ff89212f106 b1eba227-0021-4881-b6f7-c85e36946462

Выбранное решение

On the first report, from July 18th, do you recall what Firefox was doing when that occurred? The crash report doesn't provide much data to go on.

On the second and third reports, could you submit those (click through the links) on the about:crashes page, and then copy the addresses from the crash stats server into a follow-up reply?


If you have had more recent crashes for which you don't have any crash IDs, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

If Firefox is not running: Hold down the Shift key when starting Firefox.

Either way, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

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Все ответы (2)

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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

The crash report you gave above leads to a dead end.

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Выбранное решение

On the first report, from July 18th, do you recall what Firefox was doing when that occurred? The crash report doesn't provide much data to go on.

On the second and third reports, could you submit those (click through the links) on the about:crashes page, and then copy the addresses from the crash stats server into a follow-up reply?


If you have had more recent crashes for which you don't have any crash IDs, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

If Firefox is not running: Hold down the Shift key when starting Firefox.

Either way, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?