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Firefox can't open any Microsoft link - get "windows stopped working error"

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When I try to open a Microsoft Word or xls file (not Powerpoint), I get the useless Microsoft popup: "Microsoft X has stop working. Windows is looking for a solution....". This just started the other day and I haven't made any changes to my computer. I don't know if this an Office or Firefox issue. It happens on multiple website/programs in Firefox.

When I try to open a Microsoft Word or xls file (not Powerpoint), I get the useless Microsoft popup: "Microsoft X has stop working. Windows is looking for a solution....". This just started the other day and I haven't made any changes to my computer. I don't know if this an Office or Firefox issue. It happens on multiple website/programs in Firefox.

Изменено kimski

Выбранное решение

Moses and jscher2000,

I figured out what happened with not being able to open Word or Excel inside Firefox. We run Firefox from inside Sandboxie (virtual browser) and once I cleaned it out (from all the crap people try to install on my computer) I no longer have the problem.

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Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 14.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30214.0
  • Used to make VSee installation status and version number accessible via JavaScript
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Дополнительная информация

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Задавший вопрос

disregard

disregard

Изменено kimski

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Задавший вопрос

Moses, I don't know if you'll see this post since the problem has been marked solved but I had a chance to try your fixes (for Firefox crashing when uploading a file) and they did not work. As a reminder, when I go to attach a file to an email often the browser crashes. I then restart and the next time I do it it works. When the issue happens there are no error messages. It just crashes and closes. Any more ideas?

Moses, I don't know if you'll see this post since the problem has been marked solved but I had a chance to try your fixes (for Firefox crashing when uploading a file) and they did not work. As a reminder, when I go to attach a file to an email often the browser crashes. I then restart and the next time I do it it works. When the issue happens there are no error messages. It just crashes and closes. Any more ideas?

Изменено kimski

cor-el
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  • Moderator
17774 решений 160751 ответов
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Do you have security software that might be scanning the file or otherwise cause issues?

Do you have security software that might be scanning the file or otherwise cause issues?
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Задавший вопрос

No. Even so it would give an error but should not crash the browser.

No. Even so it would give an error but should not crash the browser.