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It says my user name is incorrect...any my password is wrong I know they right am still using them can't set up Thunder

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I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

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  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:26.0) Gecko/20100101 Firefox/26.0

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christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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Verify your credentials using webmail.

Verify your credentials using webmail.
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Thanks for the comment...what do you mean "Web Mail"  ?? Thanks

Thanks for the comment...what do you mean "Web Mail" ?? Thanks
christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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Полезный ответ

Webmail means to access your email account with a web browser.

Webmail means to access your email account with a web browser.
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Задавший вопрос

I can log into my email using my web browser with no poblem. However, when I use the same info in Thunderbird mail it says incorrect user name or password. I can't continue past that point until I resolve this.

Thanks..again...I will wait for your reply.

I can log into my email using my web browser with no poblem. However, when I use the same info in Thunderbird mail it says incorrect user name or password. I can't continue past that point until I resolve this. Thanks..again...I will wait for your reply.
christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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Полезный ответ

Are you still trying to set-up the account, or has the account already been set-up, and you get the error when trying to retrieve mail?

Are you still trying to set-up the account, or has the account already been set-up, and you get the error when trying to retrieve mail?
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I get invalid username or password when I need to use for the first time on setup. No I'm only at the very beginning because it will not let me go any further. Thanks.

I get invalid username or password when I need to use for the first time on setup. No I'm only at the very beginning because it will not let me go any further. Thanks.
christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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Did you enter your user ID in the correct format? Some mail servers expect the entire email address as user ID, others only accept the part before the @ sign.

Did you enter your user ID in the correct format? Some mail servers expect the entire email address as user ID, others only accept the part before the @ sign.
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When I check in via webmail I only use the first part before the @. I have tried it both ways on Thunderbird...neither on works. This is usually very simple I just don't understand why it doesn't work. Please try to help!

When I check in via webmail I only use the first part before the @. I have tried it both ways on Thunderbird...neither on works. This is usually very simple I just don't understand why it doesn't work. Please try to help!
christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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When trying to set-up the account, how do you do it?

Do you run the new account wizard?

https://support.mozilla.org/en-US/kb/automatic-account-configuration

When trying to set-up the account, how do you do it? Do you run the new account wizard? https://support.mozilla.org/en-US/kb/automatic-account-configuration
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Yes...use the wizard.. and click want to use existing email account

Yes...use the wizard.. and click want to use existing email account
christ1
  • Top 25 Contributor
2176 решений 15945 ответов
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want to use existing email account

I don't understand that. Please follow the instructions in the article.

''want to use existing email account'' I don't understand that. Please follow the instructions in the article.
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Thanks for all the help. I never really figured out what was wrong. I must have changed emails over 100 times and no problems. However, not on this one. So what I did is open a new email account at yahoo and BINGO...it worked the first time.

Thanks for all the help!!!!!

Thanks for all the help. I never really figured out what was wrong. I must have changed emails over 100 times and no problems. However, not on this one. So what I did is open a new email account at yahoo and BINGO...it worked the first time. Thanks for all the help!!!!!
Matt
  • Top 10 Contributor
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3291 решений 22731 ответов
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Yahoo (at least old accounts) have a setting on the web page to allow POP access. I wonder if that was your issue.

Yahoo (at least old accounts) have a setting on the web page to allow POP access. I wonder if that was your issue.