Something happened to my Mozilla Thunderbird account. Suddenly, when I open Thunderbird to check or send emails, all that opens is my list of sent messages. I no longer h… (citește mai mult)
Something happened to my Mozilla Thunderbird account. Suddenly, when I open Thunderbird to check or send emails, all that opens is my list of sent messages. I no longer have my start page which allows me to compose and send and see new messages. I've been trying to get some help for the last three days or so as I'm 75 years old and feel crippled without my email account. I've been using Thunderbird for years and am used to its format and appearance, usability etc. and would just like to get it back to where it was.
Of course, I would like to be able to retain my older sent and received messages and my list of contacts and email addresses etc. I'm assuming that all of my information still exists in my Mozilla Thunderbird account somewhere and am wondering if it can all be restored on my computer. I need assistance in making that happen. I was not raised on computers and can easily get lost in all of the jargon, codes, etc. and my ISP can't help me with much of it other than to refer me to the Mozilla Thunderbird providers.
If nothing else, can I, should I, just download Mozilla Thunderbird again and start anew? I would really rather know that it can all be restored from somewhere if I can find the right link or person to help me and to not keep me bouncing around between robots and automated responses. I've attached a photo of what opens when I try to go into my email. My contacts (correspondents) and their email addys have been blocked out but I've tried to show all of the icons that are available to me, none of which seems to provide a solution to my problem.
I find that I AM able to receive my email on my ISP's email program but it is a very basic program which is not at all familiar to me. I also have two other email accounts on gmail that seem to be working fine but they are not accounts that were set up for day to day messaging. One of those accounts is associated with my wildlife photography website.
Thank you, in advance, for any assistance from Mozilla Support.