Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Adobe flash player 13 crashes

  • 5 răspunsuri
  • 131 au această problemă
  • 75 de vizualizări
  • Ultimul răspuns de John99

more options

I have an up to date version mac operations system, and this morning adobe installed the latest flash player version 13.+ and it has been crashing. I cannot watch anything on youtube or got to other site. I am a web developer that uses flash and this is a huge problem. Can anyone help with a solution. I have uninstalled the flash player and reinstalled it. I have UP TO DATE VERSIONS OF EVERYTHING! It states in the SOLUTIONS Page to Disable hardware acceleration in Flash. I cannot do it before it crashes!! Chrome is working perfectly. I ONLY HAVE THIS PROBLEM ON FIREFOX AND SAFARI!

Modificat în de mswizard8

Soluție aleasă

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

Citește acest răspuns în context 👍 31

Toate răspunsurile (5)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

more options

As I had stated in my post. All version of everything is UP TO DATE.

more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

more options

Soluție aleasă

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

more options

Note there is now a suitable Release of FlashPlayer 13 the following is from an update to the Adobe thread:

Update 4/16
I'm pleased to announce that Flash Player for Mac is now available from  This release resolves the crash described in this thread.  As noted above, you can either download this immediately from or wait for the update to be applied automatically, within 24 hours, via our recommended auto update mechanism.  If you encounter any problems updating, please visit for basic troubleshooting steps.