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Why can't I get SmartSource Coupon Printer to work?

Posted

SS Print Readiness Verification

Java and Browser version requirement verification is not successful! System Details Current Version Supported Version

Browser Firefox 20 Firefox 20 Operating System Windows XP Windows XP Java/JRE Version Java Not Detected 1.6.0

Please make sure that the current version listed matches the supported version.

It appears that Java is currently disabled on your computer. Please enable Java and try printing again. For instructions on how to enable Java in your web browser please visit our help page by clicking here. SmartSource Privacy Policy | Terms of Use | Get Help All materials, coupons, and offers are intended for the U.S. market only and each coupon/offer has its own restriction. ©2012 News America Marketing Interactive, Inc. and SmartSource Interactive Group. All Rights Reserved. News America Marketing Group

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Catalina Savings Printer
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Yahoo Application State Plugin version 1.0.0.7
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • CouponNetwork Coupon Activator
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Multimedia Services DRM Store Plug-In
  • Intel Indeo® video 5.1 PD Plug-In

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Suplimente

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Norton Toolbar 2013.3.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82845G/GL Graphics Controller
  • adapterDescription2:
  • adapterDeviceID: 0x2562
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 5-22-2002
  • driverDate2:
  • driverVersion: 6.13.1.3119
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 10
  • webglRendererMessage: [u'']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366121573
  • places.history.expiration.transient_current_max_pages: 26805
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2387 soluții 21091 răspunsuri

It seems that you have the Java plugin installed. You probably have already tried Oracle's test page to verify that: http://www.java.com/en/download/testjava.jsp

Unless they are saying that they do not support the latest version of Java, but that's rare. Does SmartSource offer any tech support?