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Both Mozilla products, Thunderbird and Firefox, spontaneously disappeared from my computer.

ernie13

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

Modificat la de Wayne Mery

Toate răspunsurile (5)

Hi.

It's difficult to assess.

What computer OS versions , other apps, are you synced with another machine, etc.

So when you say disappeared, clearly not completely else how would Firefox know to request a re-install. Your browsing habits, it's pretty endless unless someone has a similar experience

Thank you Amoun. I am on Windows 10,and the machine is only synchedwith my 'phone. As you say, the fact that it asked to be reinstalled is a good sign, BUT Thunderbird completely disappeared fom the desktop last week. It was present on the disk, but smething was missing, as a simple copy did not solved the problem. I had to restore from backup.

Let us know if it happens again with version 153.

Thank you Wayne, how do I know which version I am on?

Help > About or Help > Troubleshooting Information

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