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Email images not displaying on Mozilla

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  • Ultimul răspuns dat de St P

St P
St P

Hi there. I use mailjet for sending email newsletters and campaigns. The images that i was uploading into the mailjet templates where displaying fine both on mailjet and when sent to mozilla firefox users.

The problem is that for 10 days now; when i upload images in mailjet and sending newsletters; the images are not displaying in mozilla. In contrast, when i use chrome everything displays fine, both mailjet and email accounts.

I had a long chat history with mailjet support and they requested to follow these instructions to fix this issue first: https://documentation.mailjet.com/hc/en-us/articles/360058211453-Why-are-my-images-not-displayed-missing-in-the-Email-Editor I did this but i had no success so they requested me to use chrome instead of mozilla. But that is not the solution of the problem because this must address all different browser users.

Can you please help me on this?

Thank you,

Hi there. I use mailjet for sending email newsletters and campaigns. The images that i was uploading into the mailjet templates where displaying fine both on mailjet and when sent to mozilla firefox users. The problem is that for 10 days now; when i upload images in mailjet and sending newsletters; the images are not displaying in mozilla. In contrast, when i use chrome everything displays fine, both mailjet and email accounts. I had a long chat history with mailjet support and they requested to follow these instructions to fix this issue first: https://documentation.mailjet.com/hc/en-us/articles/360058211453-Why-are-my-images-not-displayed-missing-in-the-Email-Editor I did this but i had no success so they requested me to use chrome instead of mozilla. But that is not the solution of the problem because this must address all different browser users. Can you please help me on this? Thank you,

Soluție aleasă

The images are blocked for me by uBlock Origin. Try disabling your extensions.

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Toate răspunsurile (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Can you provide steps and links to replicate so we can see the issue?

St P
St P Deținătorul întrebării

This is the email newsletter url: https://08xuj.mjt.lu/nl3/ViOhADI76mJcGT48FLCMcg?hl=en Please check on all browsers (firefox, chrome, safari, edge).

Check please the images that i sent you. The first 3 images are on firefox browser as well as my gmail account is on firefox where the images do not show. If i go to chrome browser (mailjet and gmail) everything is visible and fine. The last 2 images are on thunderbird email client and my gmail account on chrome browser witch everything is visible and ok.

zeroknight
zeroknight

Soluție aleasă

The images are blocked for me by uBlock Origin. Try disabling your extensions.

St P
St P Deținătorul întrebării

Oh my goodness!!! The add block add on was the issue! I turned it off and it worked! Thank you for your patience and sorry for this silly matter of mine.