Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.
Arhivate

Firefox asking for Primary password over and over but not accepting it when entered

Firefox Depanare
Terry răspuns
Brent W. Cool
Brent W. Cool

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

Toate răspunsurile (1)

Terry
Terry

As a last resort, you could use this procedure: https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it You may be able to save your logins by copying the files mentioned here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile That probably won't work if you reset the 'primary' password.