Is anyone else experiencing not being able to log into Amazon.com? the log in screen is asking for sensitive info (which I have never had to enter before).
I don't know where else to ask my question, but I just want to know if other Firefox users are experiencing this same problem. On Amazon's log in screen, I see this: "We haven't seen you using this device before. To help protect your account, we just want to make sure it's really you." and it asks me to enter my credit/debit card info, phone number and zip code as verification. I have been using the same computer since 2012, so it does not make any sense for me to be seeing that message. plus, I had no trouble logging in as of Thursday night. but Friday night is when this occurred and still is. to me, it appears to be a scam or a hacker ploy. I am experiencing this problem through Firefox and Internet Explorer (but I also installed Opera and Google Chrome as a test to see if I were to have the same problem, and I did). I contacted Amazon and 1 person replied, but the answer did not provide any help at all. Am I the only one experiencing this? I have scanned my computer with McAfee and Norton and no Viruses, Trojans or any malicious software is found. so this can't be what is causing me to not be able to log into my Amazon account.
(note: sensitive info/numbers in the image have been removed and replaced with XX)
Toate răspunsurile (14)
image added
Looks suspicious to me.
Try to clear the amazon cookies.
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
See also:
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 17.0 r0
- Shockwave Flash 15.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
cor-el said
Looks suspicious to me. Try to clear the amazon cookies. Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache":"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
See also:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 17.0 r0
- Shockwave Flash 15.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
I clear my history all the time. this INCLUDES cookies. so that does not resolve the problem. How do you know what my system details shows? how are you able to see this on MY pc? is my pc that wide open? do I have holes in my pc which enable you to see this?
Enabled plugins can always be inspected via the navigator.plugins array to make it possible for a website to check if you have the plugin installed and enabled.
There is an API in the current Firefox release that allows this website to access the data that you see on the troubleshooting information page, but you have to give permission to upload this data and apparently you have done that because the more information section is empty. Previously you needed to install an extension to access this data.
You can see this data if you click the More System Details item next to your first question.
I assume that you have checked the certificate via the "Site Identity Button" (globe/padlock) on the location/address bar to make sure that you are connected to the Amazon website?
cor-el said
Looks suspicious to me. Try to clear the amazon cookies. Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache":"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
See also:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 17.0 r0
- Shockwave Flash 15.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
I removed SWF 15. BUT flash has nothing to do with logging into a website anyway; logging into a site does not require flash (flash is for videos, such as YouTube). Amazon is the ONLY site I am unable to log into. when you responded to my question, you did not state whether you have the same problem or not. so...can you log into Amazon (I presume you have an account)? if you can log into it, whereas I can't, then obviously a hacker has hacked into my pc. which is strange because McAfee, Norton, and Windows malicious software removal tool, are not detecting it. so...the question remains: why is Amazon the only site effected? it's as if SOMEONE knows I log into it and is attempting to acquire my personal info. but yet, they are not doing it with other sites I also log into.
I wrote :There are other things that need your attention. to indicate that you should look into this as we routinely do if we notice such issues with multiple plugins that might otherwise cause problems that remain unnoticed.
I do not have an amazon account and thus can't check for this issue.
Do other browser see the same problem because I'm not sure if I interpret your description correctly?
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
cor-el said
I wrote :There are other things that need your attention. to indicate that you should look into this as we routinely do if we notice such issues with multiple plugins that might otherwise cause problems that remain unnoticed. I do not have an amazon account and thus can't check for this issue. Do other browser see the same problem because I'm not sure if I interpret your description correctly?
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php- AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml- SuperAntispyware:
http://www.superantispyware.com/- Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx- Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender- Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html- Kasperky Free Security Scan:
http://www.kaspersky.com/security-scanYou can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446See also:
Your beginning quote here sounds like rhetoric. "there are other things that need your attention...multiple plugins....". again, you are referring to SWF 15 and 17. as I stated before, I removed SWF 15. so now all I have is 17. BUT, as I also stated before, flash is NOT required to log into sites. flash has NOTHING to do with logging in to any sites. flash is not used for that reason. flash is used for videos. and I don't know who the "we" are that you are referring to. Also, you are asking if my problem occurs with other browsers. if you read my original question, you will see that I had already stated that I have this problem with FF (where it began) and IE, as well as Opera and Google chrome; I ONLY installed Opera and Google chrome as tests to see if I would have the same problem. and, again, yes I did. so, again, all 4 browsers have the same problem (and, please, there is no point in downloading/installing other browsers that may be suggested). all browsers claim to have "privacy" and "security". well, apparently not where Amazon is concerned, since I can not log into Amazon with ANY browser. As for the the list of malware programs you supplied: first, I have Windows Defender. but can't use it because it conflicts with McAfee (McAfee blocks it). as for the other 7 (including the rootkit), I just do not have time to download, and run (and eventually uninstall) all of them. as I mentioned before, I have McAfee, Norton and Windows malicious software removal tool. and none of those detect any viruses, spyware, malware, trojans, worms, or malicious software. plus, I doubt any of those programs you suggested (or any others, for this matter) would work anyway, since the programs I have are not finding anything.
The Only thing that I can think of is that someone I have done internet business with, and therefore knows my email address (and then somehow gained my password), has used that info to log into my Amazon account and may have changed my password and email address to their own, which is why I can not log into it with my own email address and password.
As paranoid as it may sound (but this is the internet, after all), I believe that whoever the hacker is that hacked into my Amazon account (and subsequently changed my email address to their own, as well as changed the password and now has my CC #), is the same person who created that log-in screen (see image I added to my original question). and that hacker knows what my original personal/sensitive info was (credit card #, phone #, and zip code) and is asking me to enter the full info of those items into that screen (which would complete the series of those 2 numbers, shown at the end). so IF I were to enter that full info, that hacker would know that I am attempting to log into my account. but I can't figure what they would gain from that. BUT, IF they have not yet gained access to my Amazon account, and they want me to enter the info they are asking, THEN what they WOULD gain is they would then have the info and be able to gain access to my Amazon account and then change all the personal info to their own.
I can't imagine that McAfee would block Windows Defender. If trusted and respected security software is blocked for some reason then this is usually an indication that something is wrong and that should be more reason to perform a more thorough scan with ofter scanning programs.
I would rather think that they are after your personal data (credit card number and maybe your address) and only use your Amazon account for phishing purposes. Respected companies would never ask to enter such information to login, but would rather use a secret question that you answered when you created the account.
update: now I am only able to log into Amazon once per day (this is after a period of 2-3 days waiting time).
How can this question be removed (other than clicking "solved the problem", which it has not)? there has been no resolve to my original question, so there isn't any point in keeping this here.
Hello? "Cor-El"? anyone? How can this question/subject be removed (other than clicking "solved the problem", which it has not)? there has been no resolve to my original question, and no one else has seen or answered this, so there isn't any point in keeping this here (apparently, I am the ONLY person on earth who has had this problem).