Firefox crashes
Firefox is a little slow and always crashes on my computer. The latest crash log submitted here:
https://crash-stats.mozilla.com/report/index/c2ffbe3a-6508-4bd9-b82a-c078a2150220
A few of the older submitted logs here:
https://crash-stats.mozilla.com/report/index/b5f61293-5721-4078-befd-131112150126 https://crash-stats.mozilla.com/report/index/d67af5a4-730a-4752-9d74-8cc4a2141204 https://crash-stats.mozilla.com/report/index/86ca470f-da76-47a3-bb71-771352141125 https://crash-stats.mozilla.com/report/index/8f1880a6-faf8-4b04-9766-0aa382140912
Can you help identify what might be causing the issue? Thanks.
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Another crash log, just submitted now:
https://crash-stats.mozilla.com/report/index/6eb9e55c-9b2e-4aa5-8dfa-a7f452150220
You have a problem with your Norton security software as you can see by the presence of symhtml.dll in the crash signature.
- Firefox 35.0.1 Crash Report [@ symhtml.dll@0x3f36b ]
Make sure that you have the latest updates for all Norton components.
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues.
Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/
I disabled Norton. Then removed Shockwave and Flash Player and reinstalled both. FF seems to be more stable now.
It has been a consistent crashing problem for me for the past year. Keeping my fingers crossed.